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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in ServiceNow platform engineering, including development, integration, and automation solutions. Proficient in implementing AI-driven capabilities and ensuring platform security while optimizing performance and scalability.
Highest-signal resume keywords
ServiceNow Platform ExperienceWorkflow Data Fabric (WDF)Integration HubREST/SOAP APIsServiceNow Certified System Administrator (CSA)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
App EngineFlow DesignerWorkflow StudioScripted REST APIsMID ServerJavaScriptGlide APIsImport SetsTransform MapsAI Implementation
Soft Skills
CollaborationCommunicationProblem-Solving
Tools & Technologies
Virtual AgentNow AssistAI SearchMFAOAuth
Certifications & Qualifications
ServiceNow Certified System Administrator (CSA)Certified Application Developer (CAD)
Industry Keywords
Enterprise ApplicationsIntegrationAutomationCloud IntegrationsEvent-Driven Architectures
Tech Stack
Tools & technologiesCloudCyber SecurityETLIoTJavaScriptRPAServiceNowSOAP
About the role
Key responsibilities & impact- Engineer and support ServiceNow platform capabilities across development, testing, and production environments
- Design and develop scalable solutions using App Engine, Flow Designer, Workflow Studio, Integration Hub, and scoped applications
- Build and maintain enterprise integrations using REST, SOAP, Scripted REST APIs, MID Servers, ETL, and external data connectors
- Implement AI-driven capabilities using Virtual Agent, Now Assist, AI Search, AI Agents, and intelligent automation
- Ensure platform security through role-based access controls, OAuth, SSO, MFA, encryption, and secure integration architecture
- Optimize platform performance, scalability, reliability, and technical health
- Support DevOps, CI/CD pipelines, release management, upgrades, testing, and governance
- Collaborate with global stakeholders, architects, cybersecurity teams, and business leaders to deliver innovative solutions
- Work closely with the CTO office, architects, product leaders, and customers on next-generation AI-powered workflows, automation solutions, and platform innovations
Requirements
What you’ll need- 5+ years of hands-on ServiceNow platform experience
- 8+ years of overall experience in platform engineering, enterprise applications, integration, or automation
- Strong expertise in Workflow Data Fabric (WDF)
- Strong expertise in Integration Hub and Workflow Studio
- Strong expertise in Flow Designer
- Strong expertise in REST/SOAP APIs
- Strong expertise in MID Server
- Strong expertise in JavaScript and Glide APIs
- Strong expertise in Import Sets and Transform Maps
- Strong expertise in security and authentication frameworks
- Experience implementing AI, conversational AI, or intelligent automation solutions on ServiceNow
- Proven experience delivering complex ServiceNow implementations in enterprise environments
- ServiceNow Certified System Administrator (CSA) certification — mandatory
- Certified Application Developer (CAD) certification — mandatory
- Experience with ServiceNow AI, Virtual Agent, Now Assist, CMDB, Security, and Performance Analytics
- Experience with cloud integrations, API Gateways, ESB/iPaaS platforms, RPA, or event-driven architectures
- Experience with IoT, OT, robotics, connected assets, or physical AI environments is an added advantage
Benefits
Comp & perks- Diversity and inclusion embedded in the company's DNA
- Fair work environment
- Sustainability-focused employer
- ESG commitment