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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing end-to-end managed service solutions and operating models, with a strong focus on ITIL principles, service transition, and operational readiness. Capable of leading customer engagement sessions and developing comprehensive service proposals while ensuring compliance with security and regulatory requirements.
Highest-signal resume keywords
End-To-End Managed Service DesignITIL PrinciplesService Transition and MobilisationProposal Development and Service CostingSecurity Clearance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service Operating ModelsGovernance FrameworksRisk AssessmentResource ModellingService-Level FrameworksCloud ServicesInfrastructure ServicesDigital Workplace ServicesAgile MethodologiesDevOps Practices
Soft Skills
Strong CommunicationFacilitation SkillsWorkshop Leadership
Tools & Technologies
SIAMTOGAFPRINCE2MSPCOBITISO 20000ISO 27001Lean Six Sigma
Industry Keywords
Central GovernmentLocal GovernmentDefenceFinancial ServicesUtilitiesHealthcareRetailCommercial Enterprise
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Design end-to-end managed service solutions and future-state operating models
- Define service management, support, governance, transition, and transformation approaches
- Lead customer discovery sessions and service design workshops
- Develop bid content, service narratives, proposals, and executive presentations
- Create resource models, operational assumptions, service cost models, and risk assessments
- Collaborate with technical, delivery, commercial, finance, legal, and security teams
- Ensure solutions meet customer, contractual, security, regulatory, and governance requirements
- Support operational readiness, service mobilisation, assurance, and continual improvement
- Translate customer requirements into comprehensive service models covering transition, operations, governance, performance, and continual improvement
- Link customers, technical architects, delivery teams, commercial functions, and service management teams
Requirements
What you’ll need- Proven experience designing complex end-to-end managed service and outsourcing solutions
- Strong knowledge of ITIL principles and experience creating service operating models, governance frameworks, support structures, and service-level frameworks
- Experience defining service transition, mobilisation, onboarding, knowledge transfer, and operational readiness approaches
- Ability to support complex bids through service costing, resource modelling, risk assessment, proposal development, and solution presentations
- Strong communication, facilitation, and workshop leadership skills
- Experience within Central Government, Local Government, Defence, Financial Services, Utilities, Healthcare, Retail, or other commercial enterprise environments
- Knowledge of SIAM, DevOps, Agile, product-centred delivery, and multi-supplier operating models
- Experience designing services across cloud, infrastructure, applications, security, and digital workplace environments
- ITIL, SIAM, TOGAF, PRINCE2, MSP, COBIT, Agile, ISO 20000, ISO 27001, or Lean Six Sigma certification is desirable
- Experience contributing to contractual schedules, statements of work, service-level frameworks, and responsibility assignment models
- UK-based
- Should hold or be capable of obtaining Security Clearance to work with UK public sector organisations
Benefits
Comp & perks- Pension Scheme - contributions matched up to 10%
- Private medical cover
- Income Protection
- Life Assurance
- 25 days paid leave + National Holidays
- Flex benefits program
- Remote working opportunity
- Continuous professional development and learning opportunities