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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in ServiceNow platform operations, development, and upgrades, with a strong focus on automation, compliance, and integration. Proven ability to lead complex projects, mentor teams, and translate business requirements into effective ServiceNow solutions.
Highest-signal resume keywords
ServiceNow Platform OperationsAdvanced ServiceNow DevelopmentServiceNow IntegrationsAgile Delivery CollaborationInsurance Industry Expertise
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow DevelopmentServiceNow UpgradesScripting (Business Rules, Client Scripts)Integration Technologies (REST/SOAP, JDBC)ServiceNow Modules (ITSM, IRM, GRC)Health Scan ActivitiesAutomation of Platform OperationsDefect Identification and RemediationAI Capabilities (AI Search, Task Intelligence)Root-Cause Analysis
Soft Skills
Technical LeadershipMentoringStakeholder CoordinationProblem-SolvingCommunication
Tools & Technologies
ServiceNowWeb ServicesMiddlewareAgile MethodologiesService Catalog
Industry Keywords
Insurance IndustryEnterprise Application SupportOperational ComplianceRisk ManagementBusiness Process Translation
Tech Stack
Tools & technologiesITSMServiceNowSOAP
About the role
Key responsibilities & impact- Plan, coordinate, test, and execute ServiceNow platform clones and version upgrades
- Perform upgrade planning, impact assessment, pre- and post-upgrade validation, ATF execution, defect identification, remediation, and stakeholder coordination
- Monitor and maintain the health, performance, usage, and compliance of the ServiceNow platform and its applications
- Conduct Health Scan activities, operational reviews, audit readiness, and remediation of identified risks
- Provide senior-level operational support and platform development for ServiceNow applications and modules
- Maintain and enhance Service Catalog, Service Level Management, and ITSM capabilities
- Perform advanced ServiceNow platform development and scripting
- Design, develop, maintain, and troubleshoot ServiceNow integrations
- Automate platform operations and support processes, including health checks, monitoring, testing, deployments, and repetitive support activities
- Drive adoption and implementation of ServiceNow AI capabilities, including AI Search and Task Intelligence
- Lead ServiceNow deployment and release activities
- Lead resolution of complex incidents, problems, changes, and requests
- Investigate, communicate, escalate, perform root-cause analysis, and resolve system alerts and customer-reported issues
- Lead Health Scan, audit, and compliance initiatives and track remediation through closure
- Design, develop, test, document, and deploy ServiceNow solutions based on business requirements and platform best practices
- Establish and maintain SOPs, support procedures, operational checklists, knowledge articles, runbooks, and handover documentation
- Collaborate within an Agile delivery model with internal teams, stakeholders, ServiceNow, and external implementation partners
- Provide technical leadership, mentor support team members, review technical solutions, and drive continuous improvement
- Own ServiceNow platform operations end-to-end from planning and implementation through production support and continuous improvement
- Proactively identify risks, performance concerns, compliance gaps, and automation and optimization opportunities
Requirements
What you’ll need- 10–13 years of experience
- Hands-on experience with the ServiceNow platform
- Strong experience in platform operations, development, upgrades, troubleshooting, and enterprise application support
- Strong understanding of the Insurance industry and related business processes
- Ability to translate insurance business requirements into effective ServiceNow solutions
- Experience supporting large enterprise insurance clients and working across business and technology stakeholders is highly desirable
- Experience with ServiceNow modules including ITSM, IRM, TPRM, GRC, BCM, and VR
- Experience with SPM, CMDB, and HRSD is highly desirable
- Advanced ServiceNow platform development and scripting skills, including Business Rules, Client Scripts, UI Policies, ACLs, Script Includes, Workflow/Flow activities, and Service Portal
- Experience designing, developing, maintaining, and troubleshooting integrations using Web Services, REST/SOAP, JDBC, middleware, and other enterprise integration technologies
- Experience with ServiceNow AI capabilities, including AI Search and Task Intelligence
- Ability to lead deployment and release activities
- Ability to independently analyze and resolve complex platform issues
- Ability to collaborate within an Agile delivery model with Product Owners, developers, platform teams, business stakeholders, ServiceNow, and external implementation partners
- Ability to provide technical leadership, mentoring, and knowledge sharing
Benefits
Comp & perks- Diversity and inclusion embedded in Atos’s DNA
- Fair work environment
- ESG and CSR commitment