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Atos

Senior Technical Consultant – Service Now

Atos

. Work closely with customers to understand and translate business and technical requirements into effective ServiceNow solutions .

Posted 11/5/2026full-timeRemote • MexicoSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in designing, configuring, and implementing ServiceNow solutions, with a strong focus on ITSM, ITIL, and integrations. Proven ability to lead technical delivery and guide cross-functional teams in complex environments.

Highest-signal resume keywords
ServiceNow Platform ExpertiseIT Service Management (ITIL)HTML, CSS, XML, JavaScript/AJAXIntegration Development (Web Services, SOAP, MID Server)Leadership in Technical Delivery

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
ServiceNow ConfigurationServiceNow DevelopmentScriptingTechnical DocumentationDesign Specifications
Soft Skills
CollaborationCustomer EngagementFacilitation
Tools & Technologies
HP Service ManagerBMC/RemedySaaS SolutionsMID Server
Industry Keywords
ITIL ProcessesITAMIRMITOM/CMDBKey Performance Indicators (KPIs)

Tech Stack

Tools & technologies
ITSMJavaScriptServiceNowSOAP

About the role

Key responsibilities & impact
  • Work closely with customers to understand and translate business and technical requirements into effective ServiceNow solutions
  • Design, configure, develop, and implement ServiceNow platform capabilities
  • Lead successful solution delivery
  • Focus on ServiceNow ITSM, ITIL, ITAM, IRM, ITOM/CMDB, and GRC
  • Work with HP Service Manager, BMC/Remedy, SaaS solutions, and web technologies
  • Lead and facilitate functional design workshops
  • Create design specifications based on out-of-the-box functionality and customer requirements
  • Lead technical delivery, including solution design, configuration, development, testing, and implementation
  • Direct small technical or cross-functional teams within complex solution environments
  • Collaborate with Pre-Sales and Technical Architecture teams on client presentations, workshops, and technical discussions
  • Perform hands-on technical implementation using HTML, XML, JavaScript/AJAX, and integrations such as Web Services, SOAP, Email, and MID Server

Requirements

What you’ll need
  • Advanced English
  • Bachelor’s degree in computer science, Management Information Systems, Engineering or related discipline
  • 5+ years of hands-on experience in the design, development, and deployment of solutions on the ServiceNow platform
  • Strong expertise in ServiceNow platform capabilities, scripting, and integrations
  • Equivalent experience with other enterprise ITSM platforms will also be considered
  • Strong understanding of IT Service Management (ITIL) processes, metrics, and key performance indicators (KPIs)
  • Hands-on experience with HTML, CSS, XML, and JavaScript/AJAX
  • Experience developing ServiceNow integrations using Web Services, SOAP, Email, MID Server, and plugins
  • Strong knowledge of LDAP, VPN, SSL, and related infrastructure concepts
  • Proven leadership experience guiding small teams and contributing to project delivery
  • Ability to produce clear and structured technical and customer-facing documentation

Benefits

Comp & perks
  • Diversity and inclusion embedded in Atos's DNA
  • Commitment to a fair work environment
  • ESG-focused employer
  • Opportunities to work on AI-powered, secure, end-to-end digital services and digital transformation projects