Technical Architect – Service Now

Atos

. Define, design, and govern the overall ServiceNow solution architecture .

Posted 9/19/2026full-timeRemote • MexicoSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ServiceNow solution architecture, application development lifecycle, and IT Service Management (ITIL) processes. Capable of leading cross-functional teams to deliver scalable, secure, and high-performing platform solutions while managing stakeholder expectations and governance.

Highest-signal resume keywords

ServiceNow Solution ArchitectureIT Service Management (ITIL)Application Development LifecycleThird-Party ServiceNow IntegrationsTechnical Leadership and Mentorship

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HTMLCSSXMLJavaScriptRESTSOAPSFTPMID ServerLDAPSingle Sign-On (SSO)

Soft Skills

CollaborationCommunicationStakeholder Management

Tools & Technologies

ServiceNowCloud-Based ServicesOn-Premises ServicesGovernance ToolsCompliance Tools

Certifications & Qualifications

ITIL v2ITIL v3ServiceNow Certified System Administrator (CSA)ServiceNow ITSMServiceNow ITOM

Industry Keywords

Solution DesignPlatform ArchitectureDigital TransformationTechnical Solution PlansDesign Patterns

Tech Stack

Tools & technologies

CloudITSMJavaScriptSDLCServiceNowSOAP

About the role

Key responsibilities & impact

Define, design, and govern the overall ServiceNow solution architecture
Partner with customers to understand business and technical requirements
Ensure scalable, secure, and high-performing platform solutions aligned with enterprise standards
Demonstrate understanding of application development lifecycle and SDLC methodologies, including Agile frameworks
Deliver customer-facing and consultative engagement
Lead solution design, development support, testing strategies, proof of concepts, and migration planning
Design and architect scalable distributed, on-premises, and cloud-based services and applications integrating across multiple technologies
Lead implementation of architectural designs while managing expectations, risks, governance, and best-practice adherence
Partner with business stakeholders to analyze and solve complex challenges and present solution options and technical concepts
Develop technical solution plans, estimations, and optimized delivery approaches
Collaborate with business and cross-functional teams on governance, compliance, and architectural alignment
Analyze functional and non-functional requirements and provide effort estimations
Define, develop, and maintain reference architectures, domain models, and design patterns
Identify emerging and disruptive technologies that deliver measurable business value
Provide technical leadership and mentorship to development and delivery teams
Support digital transformation initiatives, including technology and application rationalization

Requirements

What you’ll need

Bachelor's Degree in Computer Science, Management Information Systems, Engineering, or a related discipline
8–10+ years of overall IT experience, with a strong focus on application hosting, solution architecture, and design
Minimum of 5 years of ServiceNow Subject Matter Expert (SME) experience, including solution design and platform architecture
Proven experience delivering innovative and effective solutions to complex business challenges
Strong understanding of IT Service Management (ITIL) processes, metrics, and KPIs
Solid knowledge of HTML, CSS, XML, and JavaScript/AJAX
Extensive experience designing and supporting third-party ServiceNow integrations using REST, SOAP, SFTP, MID Server, and related integration technologies
Demonstrated knowledge of LDAP, Single Sign-On (SSO), SSL, and other security and infrastructure technologies
Strong collaboration, communication, and stakeholder management skills
Ability to work effectively within cross-functional teams and contribute to a high-performance delivery environment
Required and preferred certifications include ITIL v2 or ITIL v3 Foundations, ServiceNow Certified System Administrator (CSA), ServiceNow ITSM, ServiceNow ITOM, Discovery Implementation Specialist, CMDB, ServiceNow ITAM, HAM, and SAM
Preferred certifications: HRSD, CAD, VR, SO, IRM, GRC, or other relevant ServiceNow certifications

Benefits

Comp & perks

Global organization with innovation, digital transformation, and cutting-edge technologies
Opportunity to lead enterprise-scale initiatives and influence strategic technology decisions
Work alongside highly skilled global teams
Diversity and inclusion commitment
Fair work environment
ESG-focused organization