Account Coordinator

Atrium

. Act as a primary point of contact for Freelancers .

Posted 10/22/2026full-timeWesterville • Ohio • United StatesJunior💰 $22 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and HR support skills, with a focus on onboarding, timesheet management, and compliance monitoring. Proficient in maintaining accurate records and contributing to process improvements while effectively communicating with Freelancers and internal teams.

Highest-signal resume keywords

Customer Service ExperienceHR SupportTimesheet ManagementCompliance MonitoringProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HRIS ManagementTimesheet ValidationPayroll OperationsDocumentation Management

Soft Skills

Clear CommunicationEmpathyOrganizational SkillsProblem-SolvingService Mindedness

Tools & Technologies

Atrium HRISBullhornWorksuiteWorksome

Industry Keywords

Freelancer OnboardingService Level AgreementsProgram Compliance

About the role

Key responsibilities & impact

Act as a primary point of contact for Freelancers
Answer questions and guide Freelancers through onboarding, timesheet submission, and general program processes
Maintain accurate records in Atrium's HRIS and client platforms, including Bullhorn, Worksuite, and Worksome
Assist with payroll operations, including timesheet validation and issue resolution with Payroll
Monitor compliance with program guidelines and service level agreements (SLAs)
Escalate concerns or issues to senior team members for timely resolution
Participate in team meetings
Contribute to process improvements and program consistency

Requirements

What you’ll need

1 to 2 years of experience in customer service, HR support, or a related field
Communicate clearly and professionally with Freelancers, clients, and internal teams
Empathetic and service-minded
Organized and detail-oriented, especially when managing documentation and deadlines
Problem-solving ability
Eager to learn, grow, and accept feedback
Ability to sit for an extended period of time
Ability to commute to the Westerville, OH office on a hybrid basis
Bachelor's degree is preferred or relevant experience

Benefits

Comp & perks

20 days of Paid Time Off (PTO)
11 paid holidays
Medical, Dental, and Vision Insurance
Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
Pet Insurance
Legal Benefits
401(k) Program with employer match
Employee Assistance Programs
Summer Fridays
Flexible Work Arrangements: remote, hybrid, or onsite depending on client assignment
Vibrant company culture with monthly events and in-office amenities
Employee Wellness Programs
Employee Discounts through Working Advantage
Professional Development Opportunities
Commuter Benefit Program
Overtime pay eligibility in accordance with applicable law