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Atrium

Client Services Manager

Atrium

. Deploy to assigned client programs, sometimes on short notice, to provide uninterrupted coverage .

Posted 10/21/2026full-timeHolmdel • New Jersey • United StatesMid-LevelSenior💰 $90,000 - $95,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in MSP and contingent workforce program management, with a strong focus on compliance, supplier management, and effective communication with client stakeholders. Proficient in VMS platforms and capable of training team members on processes and tools.

Highest-signal resume keywords
MSP Program ManagementVMS Platform ProficiencyContingent Workforce ComplianceSupplier ManagementClient Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
MSP Desk OperationsRequisition ManagementInvoicingReportingProgram GovernanceOnboarding RequirementsCo-Employment RiskWorker ClassificationSOP DocumentationData Analysis
Soft Skills
Excellent CommunicationTrust BuildingSound JudgmentTeam DirectionProblem Resolution
Tools & Technologies
SAP FieldglassBeelineVNDLYAtrium ToolsReporting Tools
Industry Keywords
Contingent Workforce SolutionsEORAORClient LiaisonQuarterly Business Reviews

About the role

Key responsibilities & impact
  • Deploy to assigned client programs, sometimes on short notice, to provide uninterrupted coverage
  • Quickly gain proficiency in each program's VMS and reporting tools
  • Manage the MSP requisition lifecycle from intake and supplier coordination through submittal review, interviews, and onboarding
  • Monitor time to fill and SLA performance
  • Guide EOR/AOR daily operations, including worker onboarding and compliance with classification and tax requirements
  • Partner with Payroll and Finance on pay and billing accuracy
  • Serve as the client's primary liaison and point of escalation
  • Resolve client, supplier, and worker issues with sound judgment
  • Prepare client reporting and support Quarterly Business Reviews with the Atrium Data & Analytics Team
  • Review and improve SOP documentation
  • Write clear handoff notes at the start and end of every assignment
  • Support new program implementations
  • Train team members on Atrium's tools, processes, and client-specific requirements
  • Provide day-to-day direction to program team members during coverage assignments without permanent direct reports

Requirements

What you’ll need
  • 5+ years of progressive experience in MSP or contingent workforce program management, MSP desk operations, EOR/AOR, or workforce solutions, including at least 2 years in a manager-level role
  • Hands-on working knowledge of at least one major VMS platform, such as SAP Fieldglass, Beeline, or VNDLY, with ability to learn new systems quickly
  • Working knowledge of contingent workforce compliance, including co-employment risk, worker classification, and onboarding requirements
  • Strong understanding of supplier management, requisition management, invoicing, reporting, and program governance
  • Excellent communication skills and ability to quickly build trust with client stakeholders
  • Full flexibility to work onsite, hybrid, or remote depending on assignment
  • Willingness to travel, sometimes with limited lead time
  • Ability to sit for extended periods of time
  • Ability to work remotely, hybrid preferred in the Holmdel, NJ office, or onsite at client locations as assignments require
  • Travel of up to 50% for onsite coverage and reliable transportation
  • Bachelor's degree in a related field, or equivalent combination of education and experience

Benefits

Comp & perks
  • 20 days of Paid Time Off (PTO)
  • 11 paid holidays
  • Medical, Dental, and Vision Insurance
  • Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
  • Pet Insurance
  • Legal Benefits
  • 401(k) Program with employer match
  • Employee Assistance Programs
  • Summer Fridays
  • Flexible Work Arrangements: remote, hybrid, or onsite depending on client assignment
  • Vibrant company culture with monthly events and in-office amenities
  • Employee Wellness Programs
  • Employee Discounts through Working Advantage
  • Professional Development Opportunities
  • Commuter Benefit Program
  • Eligibility for a discretionary year-end bonus