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Atrium

MSP Client Services Manager

Atrium

. Deploy to assigned client programs, sometimes on short notice, to provide uninterrupted coverage .

Posted 10/26/2026full-timeHolmdel • New Jersey • United StatesMid-LevelSenior💰 $90,000 - $95,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in MSP and contingent workforce program management, with a strong focus on compliance, supplier management, and client relationship building. Proficient in VMS platforms and capable of training team members while managing program operations effectively.

Highest-signal resume keywords
MSP Program ManagementVMS Platform ProficiencyContingent Workforce ComplianceSupplier ManagementClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
MSP Desk OperationsRequisition ManagementInvoicingReportingProgram GovernanceWorker ClassificationOnboarding RequirementsSLA Performance MonitoringTime To Fill ManagementData Analysis
Soft Skills
Excellent CommunicationTrust BuildingSound JudgmentTeam DirectionProblem Solving
Tools & Technologies
SAP FieldglassBeelineVNDLYAtrium ToolsReporting Tools
Industry Keywords
EORAORContingent WorkforceWorkforce SolutionsClient Services

About the role

Key responsibilities & impact
  • Deploy to assigned client programs, sometimes on short notice, to provide uninterrupted coverage
  • Quickly gain proficiency in each program's VMS and reporting tools, including SAP Fieldglass, Beeline, and VNDLY
  • Manage the MSP requisition lifecycle from intake and supplier coordination through submittal review, interviews, and onboarding
  • Monitor time to fill and SLA performance
  • Guide EOR/AOR daily operations, including worker onboarding and compliance with classification and tax requirements
  • Partner with Payroll and Finance on pay and billing accuracy
  • Serve as the client's primary liaison and point of escalation
  • Resolve client, supplier, and worker issues with sound judgment
  • Prepare client reporting and support Quarterly Business Reviews with the Atrium Data & Analytics Team
  • Review and improve SOP documentation
  • Write clear handoff notes at the start and end of every assignment
  • Support new program implementations
  • Train team members on Atrium's tools, processes, and client-specific requirements
  • Provide day-to-day direction to program team members during coverage assignments without permanent direct reports

Requirements

What you’ll need
  • 5+ years of progressive experience in MSP or contingent workforce program management, MSP desk operations, EOR/AOR, or workforce solutions
  • At least 2 years in a manager-level role (Program Manager, Account Manager, Client Services Manager, or equivalent)
  • Hands-on working knowledge of at least one major VMS platform, such as SAP Fieldglass, Beeline, or VNDLY
  • Demonstrated ability to learn new systems quickly
  • Working knowledge of contingent workforce compliance, including co-employment risk, worker classification, and onboarding requirements
  • Strong understanding of supplier management, requisition management, invoicing, reporting, and program governance
  • Excellent communication skills and ability to quickly build trust with client stakeholders
  • Full flexibility to work onsite, hybrid, or remote depending on the assignment
  • Willingness to travel, sometimes with limited lead time
  • Ability to sit for extended periods of time
  • Ability to work remotely, hybrid preferred in the Holmdel, NJ office, or onsite at client locations
  • Travel of up to 50% for onsite coverage and reliable transportation
  • Bachelor's degree in a related field, or equivalent combination of education and experience

Benefits

Comp & perks
  • 20 days of Paid Time Off (PTO)
  • 11 paid holidays
  • Medical, Dental, and Vision Insurance
  • Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
  • Pet Insurance
  • Legal Benefits
  • 401(k) Program with employer match
  • Employee Assistance Programs
  • Summer Fridays
  • Flexible Work Arrangements: remote, hybrid, or onsite depending on client assignment
  • Vibrant company culture with monthly events and in-office amenities
  • Employee Wellness Programs
  • Employee Discounts through Working Advantage
  • Professional Development Opportunities
  • Commuter Benefit Program
  • Eligibility for a discretionary year-end bonus