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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Systems Administration with a focus on M365, Azure, and security compliance. Proficient in troubleshooting, automation through PowerShell, and managing network infrastructure and endpoint devices.
Highest-signal resume keywords
M365 AdministrationAzure AdministrationPowerShell ScriptingSecurity Compliance AdministrationDesktop Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Systems AdministrationTroubleshootingFirewall ManagementVulnerability ManagementSFTP ConfigurationRMM ToolsTicketing SystemsEndpoint Device SupportAV Security SolutionsIncident Monitoring
Soft Skills
Verbal CommunicationWritten CommunicationOrganizational AbilitiesTraining Skills
Tools & Technologies
Microsoft 365AzureEntra/IntuneFortinetEDR SolutionsAV SystemsSOC Operations
Certifications & Qualifications
Microsoft Certified: Azure AdministratorCompTIA Security+
Industry Keywords
MSP EnvironmentAccess Control SystemsData IntegrityDisaster RecoveryEmerging IT Trends
Tech Stack
Tools & technologiesAzureCloud
About the role
Key responsibilities & impact- Provide advanced desktop and end-user support across hardware, software, and network systems
- Administer and maintain M365, Azure, Microsoft and Amazon Public Cloud, and Entra/Intune environments
- Manage firewall network infrastructure and connectivity
- Support endpoint devices, printers, and AV systems
- Administer ZTNA, EDR, and AV security solutions
- Support vulnerability management and remediation efforts
- Monitor and respond to SOC alerts and incidents
- Manage SFTP configurations and secure file transfer processes
- Administer physical and logical Access Control systems
- Use RMM tools to monitor, manage, and maintain systems
- Track and resolve ticketing-system issues within SLA timeframes
- Develop and maintain PowerShell scripts for automation
- Oversee security and compliance administration
- Train end users in new technologies and best practices
- Document processes, incidents, and resolutions
- Collaborate with cross-functional teams on IT projects
- Monitor system performance and proactively address issues
- Ensure data integrity, backups, and disaster recovery readiness
- Maintain knowledge of emerging IT trends and solutions
Requirements
What you’ll need- 3-5 years of experience in Systems Administration, supporting multiple, diverse systems and environments
- Prior experience working in an MSP environment strongly preferred
- Proficiency in desktop support and troubleshooting
- Hands-on experience administering M365, Azure, and Entra/Intune
- Experience with Fortinet network equipment and firewall management
- Familiarity with ZTNA, EDR/AV solutions, and vulnerability management practices
- Exposure to SOC operations and incident monitoring
- Working knowledge of SFTP and secure file transfer protocols
- Experience with RMM platforms and ticketing systems
- Proficiency in PowerShell and scripting for automation
- Strong background in security and compliance administration
- Experience providing IT support and training to end users
- Ability to meet and exceed SLA requirements
- Excellent verbal and written communication skills
- Strong documentation and organizational abilities
- Bachelor’s degree in information technology, Computer Science, or related field (or equivalent practical experience)
- Relevant certifications, such as Microsoft Certified: Azure Administrator or CompTIA Security+, preferred
- Ability to sit for extended periods of time
Benefits
Comp & perks- Atrium Care Package available upon eligibility, including healthcare plans, discount programs, and paid time off
- Professional development opportunities
- Inclusive and supportive work culture
- Employee wellness programs
- Retirement savings plan
