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Attentive

Program Coordinator

Attentive

. Execute optimized retention marketing strategies across SMS and email for large brands .

Posted 11/10/2026full-timeNew York City • New York • United StatesJunior💰 $56,000 - $70,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in executing retention marketing strategies across SMS and email, with a strong focus on customer engagement and conversion metrics. Proficient in managing customer accounts and collaborating with cross-functional teams to enhance service offerings and optimize marketing campaigns.

Highest-signal resume keywords
Retention Marketing StrategiesEmail Marketing ExecutionCustomer Success ExperienceSaaS or E-Commerce PlatformsList Growth Metrics

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Campaign ManagementAutomated JourneysTransactional MessagingList Growth ToolsPerformance Metrics Analysis
Soft Skills
Detail OrientedOrganizational SkillsTime ManagementProactive CommunicationCreative Problem Solving
Tools & Technologies
Attentive UIEmail Marketing ToolsSaaS PlatformsE-Commerce Platforms
Industry Keywords
Customer EngagementRetention StrategiesOnboardingPromotional CampaignsCustomer Feedback

About the role

Key responsibilities & impact
  • Execute optimized retention marketing strategies across SMS and email for large brands
  • Collaborate with Customer Success, Support, and Professional Services teams
  • Deliver Attentive Service offerings, including onboarding and recurring engagements
  • Design and build List Growth tools, Segments, Campaigns, Journeys, Reports, and email sends in the Attentive UI
  • Execute and support promotional email campaigns, automated journeys, and transactional messaging programs
  • Apply SMS and email best practices to improve engagement, conversion, and retention
  • Manage assigned accounts with Attentive account teams
  • Translate customer feedback into product recommendations
  • Update internal workflows and documentation

Requirements

What you’ll need
  • 1-2 years of customer-facing experience, preferably in a Customer Success, Support, or Agency role
  • Prior experience with SaaS or E-Commerce platforms preferred
  • Familiarity with email marketing execution, including campaigns, automated journeys, and transactional messaging, is a strong plus
  • Understanding of List Growth, Revenue, and Message-Level Performance metrics
  • Ability to learn quickly and find creative workarounds
  • Extremely detail oriented and organized
  • Strong ability to prioritize and manage time effectively
  • Proactive and communicative
  • Ability to work Tuesday-Thursday from the NYC office

Benefits

Comp & perks
  • Equity
  • Health and wellness benefits
  • Competitive perks and benefits
  • Overtime compensation eligibility