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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support and troubleshooting complex platform issues while effectively managing customer interactions and expectations. Capable of translating customer feedback into actionable product requirements and continuously improving workflows.
Highest-signal resume keywords
Customer Support ExperienceTroubleshooting SkillsComplex Problem SolvingDetail OrientedFast-Paced Environment Adaptability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Organizational SkillsGrowth MindsetAbility to Navigate Ambiguity
Tools & Technologies
Attentive PlatformTicketing WorkflowsData Management Software
Certifications & Qualifications
Bachelor’s Degree
Industry Keywords
Mobile MarketingEcommerceCustomer ExperienceStartup Environment
About the role
Key responsibilities & impact- Respond to Attentive customer needs via email and live chat, owning interactions from inception to resolution
- Troubleshoot complex platform issues
- Advise customers on best practices with the Attentive platform and its use cases
- Assist customers with urgent needs and guide them toward the best solutions across the platform and business
- Serve as the first line of escalation for complex technical issues in the Support team
- Exceed customer expectations for response quality, timeliness, and overall customer experience
- Manage and execute team trainings, product updates, and other program needs
- Continuously train to become an expert on the Attentive platform, mobile marketing, and ecommerce
- Translate customer feedback into specific product requirements
- Maintain and recommend improvements to ticketing workflows
- Interview and train local UK talent
- Work with UK-based Customer Success and Sales functions to support the post-sale customer experience
Requirements
What you’ll need- 9 months–1 year of experience as a Customer Support Specialist, or similar role
- 4-year Bachelor’s Degree
- Demonstrated excellence in troubleshooting and complex problem solving
- Keen interest in startups, software, and entrepreneurism
- Ability to work in fast-paced environments
- Ability to navigate through ambiguity
- Extremely detail oriented and organized
- Experience navigating complex work processes, tight timelines, and changing teams
- Comfortable learning new software for design, data management, and internal tools
- Strong growth mindset
Benefits
Comp & perks- Distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney
- Equal employment opportunities
- Reasonable accommodations for candidates with disabilities
- Inclusive and equitable workplace free from discrimination, harassment, and retaliation
- Employee resource groups (AWAKE)