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Attestation Légale - Once For All

Customer Relations Specialist

Attestation Légale - Once For All

. Manage incoming and outgoing requests via ticketing system, email, or phone .

Posted 9/18/2026contractLyon • FranceJuniorMid-Level💰 €26,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service orientation and problem-solving skills while efficiently managing requests through various communication channels. Proficient in maintaining databases and utilizing IT tools to enhance service delivery and support.

Highest-signal resume keywords
Customer Service OrientationDatabase ManagementLiveChat Tools ExperienceVerbal and Written Communication SkillsProficiency with IT Tools

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Database ManagementTicketing System ManagementLiveChat ToolsIT Tools ProficiencyProblem-Solving
Soft Skills
Strong Communication SkillsMethodical ApproachCuriosityEnthusiasmProactive Improvement Suggestions
Tools & Technologies
Ticketing SystemLiveChat SolutionsOnce For All Platform
Industry Keywords
Customer RelationsBusiness DegreeSales ExperienceCustomer Feedback

About the role

Key responsibilities & impact
  • Manage incoming and outgoing requests via ticketing system, email, or phone
  • Provide customers with reliable, personalized information and support
  • Maintain the database in accordance with procedures
  • Share customer feedback with the relevant teams
  • Make suggestions for improving services and features
  • Participate in the onboarding and training of new employees
  • Navigate between a ticketing system, LiveChat solutions, and the Once For All platform

Requirements

What you’ll need
  • A degree in business, sales, or customer relations is preferred (training is desirable but not required)
  • At least 2 years of experience in a similar role
  • Proven proficiency with IT tools
  • Ability to work efficiently across multiple software applications
  • Experience with LiveChat tools is an advantage
  • Strong customer service orientation and a problem-solving mindset
  • Very comfortable communicating by phone
  • Excellent verbal and written communication skills
  • Thorough and methodical approach to following procedures and maintaining the database
  • Curiosity and enthusiasm for working in a fast-changing environment
  • Proactive approach to suggesting improvements

Benefits

Comp & perks
  • Profit-sharing scheme
  • Meal vouchers
  • Company health insurance
  • Works Council benefits (discount platform, gift vouchers, holiday vouchers)
  • Possibility of working remotely 2 days per week once fully autonomous
  • Monthly meetup
  • Annual company seminar
  • Book club
  • Breakfasts and other team events
  • Every CV received will receive a response
  • All positions are open to applicants with disabilities