Customer Relations Specialist

Attestation Légale - Once For All

. Manage incoming and outgoing requests via ticketing system, email, or phone .

Posted 9/18/2026contractLyon • FranceJuniorMid-Level💰 €26,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on providing reliable information and support. Proficient in managing databases and utilizing ticketing systems and LiveChat tools to enhance customer experience.

Highest-signal resume keywords

Customer Service MindsetDatabase ManagementLiveChat Tools ExperienceVerbal And Written Communication SkillsProactive Improvement Suggestions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Database ManagementTicketing System ManagementComputer Tools ProficiencySoftware Application UsageCustomer Feedback Gathering

Soft Skills

Detail-OrientedCurious And Eager To GrowStrong Problem-Solving Skills

Tools & Technologies

Ticketing ToolLiveChat SolutionsOnce For All Platform

Certifications & Qualifications

Degree In Business Or Customer Relations

Industry Keywords

Customer RelationsCustomer SupportOnboarding And Training

About the role

Key responsibilities & impact

Manage incoming and outgoing requests via ticketing system, email, or phone
Provide customers with reliable, personalized information and support
Maintain the database in accordance with established procedures
Gather customer feedback and make suggestions for improving services and features
Participate in the onboarding and training of new employees
Work across a ticketing tool, LiveChat solutions, and the Once For All platform

Requirements

What you’ll need

A degree in business or customer relations is preferred
At least 2 years of experience in a similar role
Strong proficiency with computer tools and software
Ability to work across multiple software applications
Experience with LiveChat tools is a plus
Strong customer service mindset and a passion for finding solutions
Very comfortable communicating by phone
Excellent verbal and written communication skills
Highly detail-oriented when following procedures and maintaining databases
Curious and eager to grow in a fast-changing environment
Proactive in suggesting improvements

Benefits

Comp & perks

Profit-sharing scheme
Meal vouchers
Company health insurance
Works Council (CSE) benefits, including a discount platform, gift vouchers, and holiday vouchers
Up to 2 days of remote work per week once you are fully autonomous, to be agreed with your manager
Monthly meetup
Annual company seminar
Book club
Breakfasts and team social events
All applicants receive a response, whether or not their application is selected
Applications welcome from people with disabilities