IT Support Technician – Tier 1/Tier 2

Attestation Légale - Once For All

. Handle Tier 1 and Tier 2 incidents and service requests received by phone, email, or ticketing portal .

Posted 10/14/2026full-timeLyon • FranceMid-LevelSenior💰 €27,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support, including incident management, user onboarding, and security best practices. Proficient in managing IT assets and applying knowledge of systems, networking, and compliance frameworks.

Highest-signal resume keywords

IT Support ExperienceWindows Environments ProficiencyMicrosoft 365 User ApplicationsBasic Networking KnowledgeFluent French

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident ManagementTicketing SystemsSystems AdministrationNetworking (TCP/IP, DHCP/DNS)Security Best PracticesAccess ManagementPatch DeploymentDocumentation SkillsUser TrainingEquipment Preparation

Soft Skills

Service OrientationTeamworkTeaching SkillsRigor in DocumentationProblem-Solving

Tools & Technologies

Microsoft 365Azure AD / Entra IDEnterprise Ticketing ToolMacOSMobile Device Management

Certifications & Qualifications

BTS SIOBUT in Computer ScienceISO 27001 KnowledgeGDPR Knowledge

Industry Keywords

IT SupportIncident ResolutionUser OnboardingTelephony Assets ManagementSecurity Events Reporting

Tech Stack

Tools & technologies

AzureDNSITSMMacOSTCP/IPGo

About the role

Key responsibilities & impact

Handle Tier 1 and Tier 2 incidents and service requests received by phone, email, or ticketing portal
Categorize and track each ticket through to resolution, keeping users informed
Diagnose and resolve common incidents
Escalate issues to Tier 3 or external providers with a complete case file
Notify users of planned outages and changes
Manage the IT onboarding and offboarding of employees
Prepare equipment, create accounts and access permissions, explain best practices, and recover equipment
Manage the company’s IT and telephony assets in France: inventory, deployment, renewal, after-sales service, stock, and returns
Deploy patches to workstations and document interventions
Manage access badges for the premises and associated permissions
Apply security best practices: updates, antivirus and EDR, backups, passwords, and MFA
Report observed or suspected security events
Help users adopt secure practices
Expand the knowledge base, operating procedures, and FAQ
Document and share successful resolutions and propose service improvements
Work with the European IT team and employees across all business functions

Requirements

What you’ll need

A two- or three-year degree in IT (BTS SIO, BUT in Computer Science, professional qualification, or equivalent)
Initial experience in IT support through an internship, work-study program, or previous position
Strong command of Windows environments and Microsoft 365 user applications
Basic knowledge of systems and networking (TCP/IP, DHCP/DNS, Wi-Fi, VPN)
Ability to interpret symptoms and basic logs
Fluent French
Professional written English
Experience using an enterprise ticketing (ITSM) tool is an advantage
Knowledge of Azure AD / Entra ID and access management is an advantage
Knowledge of macOS and mobile device management is an advantage
Familiarity with ISO 27001 and GDPR frameworks is an advantage
Strong service orientation, teaching skills, and rigor in documentation and traceability
Ability to distinguish urgent matters from important ones and raise alerts when a deadline is at risk
Enjoys teamwork and sharing solutions

Benefits

Comp & perks

Profit-sharing scheme
Meal vouchers
Company health insurance
Works Council benefits (discount platform, gift vouchers, holiday vouchers)
Hybrid work: 2 days per week