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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities in a subscription-based solar energy environment, with proficiency in managing customer relations, collections, and operational processes. Possesses a solid foundation in business principles and digital tools to support effective communication and organization.
Highest-signal resume keywords
Customer ServiceCollections And Credit RecoveryProficiency In ExcelExperience With ZendeskKnowledge Of Solar Energy
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceCollectionsCredit RecoveryCase ManagementData Monitoring
Soft Skills
Strong Verbal CommunicationStrong Written CommunicationOrganizationAttention To DetailAccountability
Tools & Technologies
CRM SystemsDigital ToolsEmailManagement PlatformsClaude AI
Industry Keywords
Solar EnergyDistributed Generation MarketEnergy Distribution CompaniesDebt Acknowledgment AgreementsCustomer Base Metrics
About the role
Key responsibilities & impact- Support post-sales customer service for subscription-based solar energy customers
- Open and follow up on cases, requests, and resolutions with energy distribution companies
- Prepare and organize debt acknowledgment agreements
- Monitor and keep customer records up to date
- Support collections and credit recovery activities, seeking appropriate solutions for each situation
- Monitor customer base metrics and operational processes
- Contact customers and follow up on outstanding issues until they are resolved
- Join the subscription-based solar energy team, working across customer relations, post-sales support, and collections
Requirements
What you’ll need- Currently pursuing or have completed a bachelor’s degree in Business Administration, Engineering, Commercial Management, or a related field
- Strong verbal and written communication skills
- Organization, attention to detail, and accountability for deadlines
- Proficiency in Excel
- Comfortable using digital tools, email, CRM systems, and management platforms
- Familiarity with artificial intelligence tools such as Claude AI
- Experience providing customer service through Zendesk (preferred)
- Experience with human-centered collections and credit recovery (preferred)
- Experience handling cases with energy distribution companies (preferred)
- Knowledge of solar energy or the distributed generation market (preferred)
Benefits
Comp & perks- Meal voucher of R$55.00 per day
- Transportation allowance
- TotalPass
- Health insurance
- Dental insurance