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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing high-quality IS&T support within a Windows desktop environment, focusing on customer service excellence and effective problem-solving. Capable of maintaining IT infrastructure and supporting collaborative applications while fostering strong relationships with users.
Highest-signal resume keywords
Windows Desktop SupportCustomer Service ExcellenceProblem-Solving SkillsITIL Service ManagementCisco Networking Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Windows Desktop Environment SupportApplication SupportMicrosoft Server ExperienceVideo Conferencing SupportCritical IT Infrastructure MaintenanceIncident ManagementTriageComputer BuildsLTE Network SupportIS&T Support
Soft Skills
Excellent Communication SkillsInterpersonal SkillsTeam CollaborationCustomer Engagement SkillsRelationship Building
Tools & Technologies
Cisco NetworkingMicrosoft Windows 10Video Conferencing ApplicationsCollaborative Applications
Certifications & Qualifications
Microsoft Certification (Windows 10)
Industry Keywords
Mining ExperienceITILCustomer SupportUser Experience ImprovementSafety Focus
About the role
Key responsibilities & impact- Process and manage tickets
- Provide computer and telephony support, including computer builds and triage
- Support desktop applications, with additional support from application SMEs as required
- Provide user support for video conferencing and collaborative applications
- Maintain critical IT infrastructure
- Respond to high-criticality incident callouts
- Drive customer support excellence across Weipa Operations
- Support and improve user experience across Weipa Operations
- Report to the Weipa IS&T Superintendent
Requirements
What you’ll need- Strong safety focus
- 3 years minimum experience supporting a mid to large size Windows desktop environment
- Demonstrated experience providing high quality IS&T support and customer service to clients both in person and through remote support
- Ability to work collaboratively in a team environment and share responsibility for achieving results
- Excellent customer engagement skills
- Strong and demonstrable problem-solving skills
- Excellent communication and interpersonal skills
- Ability to build strong relationships based on trust and commitment to service and technical excellence
- Cisco networking experience (desirable)
- Degree in IT/communications or equivalent discipline (desirable)
- Microsoft Server experience (desirable)
- Application support experience (desirable)
- Mining experience (desirable)
- LTE Network support (desirable)
- ITIL service management experience (desirable)
- Microsoft certification (Windows 10) (desirable)
Benefits
Comp & perks- Employee benefits, recognition, and wellbeing platform
- Career growth via succession planning, internal promotions, and mentorship opportunities
- Ongoing investment in professional development through industry and technology certifications, and study assistance
- Mental health support through our Employee Assistance Program
- Support for family and caring responsibilities, including paid parental leave
- Employee referral program, with monetary incentives offered
- Occasional interstate business travel and mining site travel opportunities