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Area Reservation Rooms Controller
Auberge Collection. Audit reservations for multiple properties, ensuring accurate room assignments, billing needs, and related details .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing reservations, ensuring accuracy in billing and guest details, and maximizing revenue through effective inventory management. Proficient in communication and collaboration with various teams to enhance guest experiences and operational efficiency.
Highest-signal resume keywords
Opera ExperienceGoogle Suites ProficiencyAttention To DetailMulti-Tasking AbilityProfessional Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Exceptional Follow-ThroughPleasant Phone DemeanorArticulate Email CommunicationSelf-DirectionTimeliness
Industry Keywords
Reservation ManagementGuest Profile UpdatesRevenue MaximizationAuberge Collection KnowledgeNew England Region Knowledge
About the role
Key responsibilities & impact- Audit reservations for multiple properties, ensuring accurate room assignments, billing needs, and related details
- Monitor inboxes for bookings, modifications, and cancellations and complete SynXis reservation steps
- Review reservations for quality and accuracy and follow up on inaccuracies
- Process cancellation reports and accurate refunds where applicable
- Review upcoming reservations and complete remaining deposit balances
- Maximize revenues through upgrade opportunities and balance inventories daily
- Monitor length-of-stay restrictions and open availability when applicable
- Review group room inventory and communicate with GRC and Sales Teams
- Maintain knowledge of regional properties, room types, experiences, rates, and property-specific details
- Update guest profiles with stay history, special occasions, preferences, and other pertinent information
- Share guest information with pre-arrival teams to personalize experiences
- Align back-to-back check-in/check-out reservations to avoid guest glitches
- Attend daily meetings as appropriate
- Maintain property deposit ledgers periodically
- Perform administrative tasks assigned by Area Reservations Leadership
- Maintain professional appearance and demeanor while representing the company
- Keep department heads informed of issues to ensure prompt correction and guest satisfaction
Requirements
What you’ll need- Exceptional follow-through and attention to detail
- Google Suites proficiency
- Opera experience
- Pleasant, articulate, and professional phone and email demeanor
- Ability to speak clearly, confidently, and thoughtfully to best represent the property
- Ability to work independently with self direction and with a team remotely
- Ability to multi-task and coordinate multiple projects at once
- Ability to make acute decisions that support resort operations
- Ability to professionally represent the resort and interact with other teams and clients in a polished, responsible, and timely manner
- Ability to communicate information to operational departments accurately and in a timely manner
- Knowledge of Auberge Collection culture and New England region a bonus
- Timeliness, reliability, and sense of urgency in handling tasks
Benefits
Comp & perks- Employees can work remotely
- Equal employment opportunities and non-discrimination protections
- Training included under equal employment opportunity policy