FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Area Reservation Sales Supervisor
Auberge Collection. Answer all incoming calls in less than three rings in a professional and friendly manner following Auberge Collection call quality and brand standards .
About the role
Key responsibilities & impact- Answer all incoming calls in less than three rings in a professional and friendly manner following Auberge Collection call quality and brand standards
- Support shared email inboxes by sending professional, customized guest quotes and following up to ensure bookings are curated appropriately
- Achieve and exceed monthly individual and team conversion and revenue goals
- Ensure Hub occupancy coverage to maintain a call abandonment rate of 4% or less
- Resolve guest challenges and special requests by coordinating with other departments and Reservations Leadership
- Pursue outbound revenue opportunities through the lead management system
- Stay up to date with communication and hotel information
- Ensure timely and proper guest follow-up
- Maintain detailed notes and comments in the lead management system and PMS regarding guest requests
- Maintain rate integrity under revenue management strategies, including work with agents
- Collaborate with the Leisure Sales Specialist on Leisure inquiries and shared email inbox oversight
- Assist with manual entry of VIP and Marketing reservations
- Complete month-end and Deposit Ledger reconciliations as needed
- Maintain a shop-call standard of 80% or higher and share best practices with Reservation Agents
- Assist in maximizing hotel room revenue and occupancy
- Participate in reservations sales training, familiarization trips, and department meetings
- Oversee daily tasks and participate in completing the Reservations Checklist
- Perform other duties assigned by Reservations Leadership
Requirements
What you’ll need- Strong computer skills, including Opera, Revinate, HMS, Synxis, Google & Microsoft Suites
- Ability to work midweek, weekends, and holidays
- Ability to thrive and succeed in a fast-paced, demanding work environment
- Flexibility to changes in direction, routine, and scheduling
- Preferably two years in a hospitality or reservations position at a luxury resort
- Ability to work cohesively with other departments and co-workers as part of a team
- Ability to ascertain the caller's needs and comply to ensure caller's satisfaction
- Ability to process written requests for all manner of reservations
- Ability to maintain discretion and confidentiality of all guest and resort information
- Ability to be well organized, maintain concentration, think clearly, and follow up while handling multiple tasks
- Ability to focus attention on details, remain calm under pressure, and process requests quickly and accurately
- Strong verbal and written communication skills
- Ability to work in a remote environment with a quiet, dedicated space, free of distractions, and access to high-speed internet
- Must live in CT, FL, KY, ME, MD, MA, NJ, NM, NY, OH, PA, RI, SC, UT, or TN
Benefits
Comp & perks- Remote work arrangement
- Participation in reservations sales training
- Familiarization trips to all hotels as scheduled
- Equal employment opportunities and non-discrimination protections