Area Reservations Agent

Auberge Collection

. Create a genuine, informative, and personalized guest resort reservations experience .

Posted 10/7/2026full-timeRemote • Maine • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in creating personalized guest experiences and managing reservations in a luxury resort environment. Proficient in guest service, billing processes, and effective communication to enhance guest satisfaction.

Highest-signal resume keywords

Guest Reservations ManagementHospitality ExperienceSales SkillsTeam CollaborationGuest Challenge Resolution

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Accurate Data EntryBilling and Financial TransactionsUpselling ServicesKnowledge of Resort FacilitiesProfessional Business Correspondence

Soft Skills

Excellent Phone MannerGracious People SkillsPositive Engagement

Industry Keywords

Luxury ResortGuest ServiceReservationsSpa OfferingsCustomer Experience

About the role

Key responsibilities & impact

Create a genuine, informative, and personalized guest resort reservations experience
Accurately input guest contact information
Add previous stay experiences, special occasions, preferences, and other pertinent information to guest history
Respond to inquiries about room reservations, availability, accommodations, pricing, and special offers
Maintain knowledge of resort facilities, services, accommodations, rates, packages, promotions, spa offerings, availability, events, directions, and local services
Assist with and ensure effective guest challenge resolution
Collaborate with guest service team members and other departments to resolve challenges and exceed guest expectations
Execute guest billing and financial transactions accurately and efficiently
Upsell services and offerings while educating guests about resort offerings

Requirements

What you’ll need

Two years in a hospitality, spa, or reservations position, preferably at a luxury resort
Ability to create professional business letter correspondence
Gracious people and sales skills
Excellent phone manner and ability to engage positively with every guest
Ability to work cohesively with other departments and co-workers as part of a team
Must live in one of the following states: Connecticut, Florida, Kentucky, Maine, Maryland, Massachusetts, New Jersey, New Mexico, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Utah, or Tennessee

Benefits

Comp & perks

Remote work
Equal employment opportunities and non-discrimination protections
Access to luxury hospitality portfolio and resort offerings