Reservation Agent

Auberge Collection

. Create a genuine, informative, and personalized guest resort reservations experience by accurately inputting guest contact information .

Posted 10/27/2026full-timeRemote • Texas • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in guest relations and reservations management, with a strong focus on personalized service and effective communication. Proficient in upselling resort offerings and resolving guest challenges while maintaining accurate billing and financial transactions.

Highest-signal resume keywords

Guest Reservations ManagementUpselling ServicesGuest Challenge ResolutionProfessional Business CorrespondenceTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Guest History ManagementBilling AccuracyReservation SystemsKnowledge of Resort FacilitiesSales Skills

Soft Skills

Gracious People SkillsPositive Phone MannerEngagement with GuestsTeamwork

Industry Keywords

HospitalityLuxury ResortSpa ServicesCustomer ServiceTexas Residency

About the role

Key responsibilities & impact

Create a genuine, informative, and personalized guest resort reservations experience by accurately inputting guest contact information
Add guest history information, including previous stay experience, special occasions, preferences, and other pertinent information
Respond to inquiries about room reservations, availability, accommodations, pricing, and special offers
Maintain complete knowledge of resort facilities, services, accommodations, rates, packages, promotions, spa offerings, daily availability, events, local services, restaurants, wineries, points of interest, and directions
Assist with and ensure effective guest challenge resolution
Collaborate with guest service team members and other departments to resolve challenges and exceed guest expectations
Ensure billing and financial transactions are accurately and efficiently executed
Upsell services and offerings while educating guests about resort offerings

Requirements

What you’ll need

Two years in a hospitality, spa, or reservations position, preferably at a luxury resort
Ability to create professional business letter correspondence
Must possess gracious people and sales skills
Excellent phone manner and ability to engage in a positive manner with each and every guest
Ability to work cohesively with other departments and co-workers as part of a team
Must reside in the state of Texas