Reservations Sales Agent

Auberge Collection

. Create a genuine, informative, and personalized guest resort reservations experience .

Posted 9/18/2026full-timeRemote • Utah • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in creating personalized guest experiences and effectively managing reservations while maintaining comprehensive knowledge of resort offerings. Excels in guest communication, challenge resolution, and collaboration with team members to enhance guest satisfaction.

Highest-signal resume keywords

Guest Reservations ManagementHospitality ExperienceSales SkillsTeam CollaborationCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Guest History ManagementBilling AccuracyUpselling ServicesReservation Systems ProficiencyBusiness Correspondence

Soft Skills

Gracious People SkillsPositive EngagementEffective CommunicationProblem ResolutionExcellent Phone Manner

Industry Keywords

Luxury ResortHospitalitySpa ServicesGuest ExperienceAccommodations Management

About the role

Key responsibilities & impact

Create a genuine, informative, and personalized guest resort reservations experience
Accurately input guest contact information
Add guest history information, including previous stay experience, special occasions, preferences, and other pertinent information
Respond to guest inquiries regarding room reservations, availability, accommodations, pricing, and special offers
Maintain complete knowledge of resort facilities, services, accommodations, rates, packages, promotions, spa offerings, daily availability, entertainment, events, directions, and local points of interest
Assist with and ensure effective guest challenge resolution
Work with guest service team members and other departments to resolve challenges and exceed guest expectations
Ensure billing and financial transactions are accurately and efficiently executed
Upsell services and offerings while educating guests about resort offerings

Requirements

What you’ll need

Must reside in either Utah or New Mexico
Two years in a hospitality, spa, or reservations position, preferably at a luxury resort
Ability to create professional business letter correspondence
Must possess gracious people and sales skills
Excellent phone manner
Ability to engage in a positive manner with each and every guest
Ability to work cohesively with other departments and co-workers as part of a team

Benefits

Comp & perks

Employees can work remotely
Full-time employment
Upselling services and offerings as appropriate (compensation extra not specified)