Reservations Sales Agent

Auberge Collection

. Create a genuine, informative, and personalized guest resort reservations experience .

Posted 9/15/2026full-timeRemote • Utah • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in creating personalized guest experiences and managing reservations in a luxury resort environment. Proficient in effective communication, upselling services, and collaborating with team members to enhance guest satisfaction.

Highest-signal resume keywords

Guest Reservations ManagementUpselling ServicesProfessional Business CorrespondenceTeam CollaborationCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Accurate Data EntryGuest History ManagementBilling and Financial TransactionsKnowledge of Resort FacilitiesRoom Reservation Systems

Soft Skills

Gracious People SkillsExcellent Phone MannerPositive Guest EngagementEffective Problem ResolutionTeamwork

Industry Keywords

HospitalityLuxury ResortSpa ServicesGuest ServiceSales Skills

About the role

Key responsibilities & impact

Create a genuine, informative, and personalized guest resort reservations experience
Accurately input guest contact information
Add guest-history information, including previous stay experience, special occasions, preferences, and other pertinent information
Respond to inquiries about room reservations, availability, accommodations, pricing, and special offers
Maintain complete knowledge of resort facilities, services, accommodations, rates, packages, promotions, spa offerings, daily availability, events, local services, restaurants, wineries, points of interest, and directions
Assist with and ensure effective resolution of guest challenges
Collaborate with guest service team members and other departments to resolve challenges and exceed guest expectations
Ensure billing and financial transactions are accurate and efficient
Upsell services and offerings while educating guests about resort offerings

Requirements

What you’ll need

Must reside in either Utah or New Mexico
Two years in a hospitality, spa, or reservations position, preferably at a luxury resort
Ability to create professional business letter correspondence
Gracious people and sales skills
Excellent phone manner
Ability to engage positively with every guest
Ability to work cohesively with other departments and co-workers as part of a team

Benefits

Comp & perks

Full-time employment
Luxury hospitality environment with access to five-star amenities and resort offerings
Equal employment opportunity protections
Training opportunities implied under the employer’s compensation and training policy