FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Service Desk Analyst
Auckland Council. Provide first and second level support remotely and in person .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing first and second level support in a complex ICT environment, with strong administration skills in Microsoft Active Directory, Exchange, and Office 365. Capable of analyzing and resolving service requests efficiently while maintaining service level agreements.
Highest-signal resume keywords
Microsoft Active Directory AdministrationMicrosoft Exchange SupportMicrosoft Office 365 SupportITIL Foundation V3 CertificationUser Account Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
First Level SupportSecond Level SupportService Request AnalysisIncident ResolutionICT Systems Support
Soft Skills
Interpersonal SkillsPersonal ResilienceDrive to Achieve Outcomes
Tools & Technologies
SaaS Business ApplicationsFile Shares
Certifications & Qualifications
ITIL Foundation V3Education Certificate in Computer Science
Industry Keywords
Service Level AgreementsComplex ICT EnvironmentUser AccountsPolicies
About the role
Key responsibilities & impact- Provide first and second level support remotely and in person
- Support user accounts for ICT systems, file shares, hardware, Microsoft Office 365 and Exchange, and SaaS business applications
- Receive and accurately capture support or service requests
- Analyse requests and resolve them at the first point of contact where possible
- Meet agreed service level agreements for customer inquiries and incidents
- Work within a complex ICT environment involving multiple systems, technologies and innovative projects
Requirements
What you’ll need- At least 2-3 years’ experience in a similar role
- Strong administration experience of MS Active Directory users, groups and policies
- Experience with Exchange and Office 365
- ITIL Foundation V3 qualification and/or Education Certificate in Computer Science/Information Technology
- Excellent interpersonal skills
- Personal resilience
- Strong drive to achieve outcomes
Benefits
Comp & perks- Amazing learning opportunities
- Exposure to multiple systems, technologies and projects
- Investment in innovative new technologies and work practices
- Supportive team environment
- Equal opportunity employer committed to diversity and inclusion
- Support or access requirements assistance during the recruitment process