Junior Account Manager

Auction Edge, Inc.

. Serve as the primary point of contact for assigned auction customers on all Auction Edge products, systems, and services .

Posted 9/18/2026full-timeRemote • Tennessee • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer relationships within the auction industry, utilizing strong communication skills and proficiency in auction management systems. Capable of analyzing client needs, resolving issues, and delivering training to enhance customer satisfaction and drive business improvement.

Highest-signal resume keywords

Auction Management SystemsCustomer Relationship Management (CRM)NetSuite Support-TicketingClient Training DeliveryBusiness Consulting Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Auction Edge Suite ProficiencyIssue Resolution ManagementBusiness Metrics InterpretationCustomer Experience ManagementAccount Management Toolset

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationRelationship BuildingProblem-SolvingFacilitation Skills

Tools & Technologies

NetSuiteAuction Management SystemSparkCR Simplified

Certifications & Qualifications

High School Diploma or GEDBachelor's Degree Preferred

Industry Keywords

Auction OperationsAutomotive IndustryIndependent Auction CommunityCustomer SatisfactionClient Relationship Management

Tech Stack

Tools & technologies

Spark

About the role

Key responsibilities & impact

Serve as the primary point of contact for assigned auction customers on all Auction Edge products, systems, and services
Resolve issues and act as an advisor/analyst by recommending solutions and identifying growth opportunities
Manage and improve customer experience and satisfaction
Monitor and manage support requests and tickets for prompt issue resolution
Document account activity using the Account Management toolset
Facilitate monthly scorecard production and review with auction leadership
Provide product feedback to product teams
Assist Accounting with customer communications related to invoicing or collections concerns
Develop relationships with auction staff and connect regularly
Educate clients on new products and services and share best practices
Partner with Install/Training to ensure customer satisfaction during implementation and installations
Administer, monitor, and analyze the NetSuite support-ticketing and CRM system for trends and SLA management
Support senior team members with complex or escalated client needs
Troubleshoot client issues
Deliver product training to clients
Contribute to client-affecting project work
Report directly to the Manager of Customer Experience

Requirements

What you’ll need

2+ years of proven work experience as an Auction Edge employee, auction employee, or consultant
Ability to build and maintain outstanding relationships with assigned auctions through strong written and verbal communication skills
Ability to build and maintain internal relationships through strong communication skills
Experience with auction management systems and/or other auction-facing products and services
Experience managing issue resolution that requires interaction with customers and cross-functional teams
Drive to understand the "why" behind users' behaviors and motivations
Demonstrated ability to manage a portfolio of assigned customers through the life of the client relationship
Ability to problem-solve, research, and interpret business metrics for the client to discover opportunity and drive improvement
Ability to facilitate and lead customer-facing meetings
Working proficiency administering CRM and support-ticketing tools (NetSuite)
High school diploma or GED
Ability to travel up to 30% as needed
Bachelor's degree, or equivalent relevant experience, preferred
Intimate knowledge of auction operations and the automotive industry
Existing relationships across the independent auction community
Business consulting experience
Proficiency in the use of the Auction Edge suite of tools, including the Auction Management System, Spark, and CR Simplified
Must be able to work without visa sponsorship

Benefits

Comp & perks

Medical, Dental, and Vision Insurance coverage
401k Retirement Plan
20 days of accrued PTO
12 Flex Days per year (one three-day weekend per month)
8 paid holidays
2 floating holidays
1 paid volunteer day per year
Up to $100 Monthly Wellbeing Reimbursement Program (gym membership, personal training, massage therapy apps, and many other options)
Education Reimbursement Program up to $4,000 per 12-month period
Focus Fridays
Relocation reimbursement offered for individuals relocating anywhere within 60 miles of the Franklin, TN office
Competitive pay
Opportunity for career advancement through continued company growth