Level 1 Help Desk Technician

. Provide first-level technical support for hardware, software, and account-related issues .

Posted 9/26/2026full-timeRemote • Philippines, India, Nicaragua, Colombia, Guatemala, Thailand, Indonesia, MalaysiaJuniorWebsite

Tools & technologies

MacOS

Key responsibilities & impact

Provide first-level technical support for hardware, software, and account-related issues
Troubleshoot Windows, macOS, printers, Microsoft 365, VPN, and network connectivity issues
Manage user accounts, password resets, MFA support, and onboarding/offboarding tasks
Escalate advanced technical issues to senior IT staff when necessary
Document tickets, troubleshooting steps, and resolutions accurately
Assist with workstation setup, device imaging, inventory tracking, and equipment deployment
Support remote employees using remote access and support tools
Maintain awareness of HIPAA and security best practices when handling systems and user data
Deliver excellent customer service and maintain professionalism during high-pressure situations
Help improve onboarding, documentation, and operational efficiency
Contribute positively to company culture and team collaboration

What you’ll need

1–3 years of prior IT help desk or technical support experience
Experience supporting Microsoft 365 environments
Familiarity with Windows and macOS troubleshooting
Basic understanding of networking concepts, VPNs, printers, and endpoint devices
Strong communication and organizational skills
Ability to prioritize tasks and manage multiple requests simultaneously
Experience with ticketing systems and remote support tools preferred
Experience in healthcare or medical billing environments preferred
Familiarity with HIPAA-compliant environments preferred
Exposure to Microsoft Entra ID, Intune, Huntress, ScreenConnect, or similar platforms preferred
CompTIA A+, Network+, or equivalent certifications preferred

Comp & perks