Technical Trainer – Meeting Insights

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. Own and execute the design, development, and delivery of training programs, courses, and certification tracks for Meeting Insights .

Posted 11/8/2026full-timeOr Yehuda • IsraelMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and delivering technical training programs and materials, with a strong focus on customer success and enablement. Proficient in utilizing feedback and analytics to enhance training effectiveness and support customer adoption.

Highest-signal resume keywords

Technical Training DeliveryTraining Material DevelopmentCustomer Success FocusTechnical Communication SkillsExperience with SaaS Solutions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training Program DesignTechnical Documentation WritingOnboarding Content DevelopmentInstructor-Led TrainingKnowledge Base Article CreationConversational AIAI-Driven SaaS SolutionsEmerging AI TechnologiesIdentity and Access ManagementMicrosoft Entra

Soft Skills

Organizational SkillsCustomer-Centric MindsetPresentation Skills

Tools & Technologies

Microsoft TeamsZoomGoogle MeetWebex

Industry Keywords

Customer EnablementCustomer SuccessTechnical SupportSaaS

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Own and execute the design, development, and delivery of training programs, courses, and certification tracks for Meeting Insights
Build and maintain a comprehensive knowledge base for internal teams, partners, and customers
Collaborate with Professional Services, partners, and customers worldwide to identify and address training needs
Work closely with Product Management, Technical Writing, and Marketing to develop onboarding and training materials
Design and deliver hands-on technical training sessions, virtual and/or in-person
Continuously improve training effectiveness using feedback, analytics, and evolving product capabilities
Support customer adoption and success through training and enablement programs

Requirements

What you’ll need

3+ years of experience in training, customer enablement, customer success, technical support or related SaaS roles
Strong organizational skills with the ability to manage multiple training initiatives end-to-end
Excellent technical communication and presentation skills
Customer-centric mindset with a strong focus on driving customer success
Proven experience delivering technical training to groups (in-person or virtual)
Experience developing training materials, onboarding content, user guides, knowledge base articles, or instructor-led training programs
Experience writing technical documentation, training materials, or application notes
Excellent written and spoken English
Experience with Conversational AI or AI-driven SaaS solutions (advantage)
Familiarity with unified communications platforms (Microsoft Teams, Zoom, Google Meet, Webex) (advantage)
Knowledge of emerging AI technologies, including Generative AI and Conversational AI (advantage)
Experience working with Microsoft Entra (Azure AD) or identity and access management solutions (advantage)

Benefits

Comp & perks

Hands-on experience with cutting-edge Conversational AI technologies in real enterprise environments
A key role in supporting customer adoption and success through effective training and enablement programs
Deep exposure to both technical and business domains through close collaboration with Product, R&D, and customer-facing teams
Opportunities to grow expertise in AI, SaaS, and customer enablement, with strong potential for career advancement
Ability to influence product adoption and customer success at scale
Contribution to an award-winning solution, recognized as the “Best Use of AI” at the UC Awards 2024
Flexible, collaborative environment
Meaningful opportunities for career growth