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Assistant Director – Student Support Services
Augusta, Georgia Government. Provide leadership, oversight, and strategic direction for student support programs .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and implementing student support programs, ensuring compliance with accessibility regulations, and utilizing data analysis to enhance student success initiatives. Strong leadership and supervisory skills are essential for guiding staff and fostering collaborative relationships with diverse stakeholders.
Highest-signal resume keywords
Student Support Program DevelopmentAccessibility Services ComplianceData Analysis and InterpretationSupervisory and Leadership SkillsStudent Advocacy and Case Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisProgram EvaluationAccessibility Services KnowledgeStudent Development TheoryRetention StrategiesIntervention StrategiesBudget PlanningPolicy DevelopmentNeeds AssessmentEvidence-Based Recommendations
Soft Skills
Coaching and MentoringInterpersonal CommunicationProblem-SolvingCritical ThinkingRelationship Building
Tools & Technologies
Student Information SystemsCase Management SystemsDatabasesSoftware Applications
Industry Keywords
Higher Education AdministrationStudent AffairsHuman ServicesSocial WorkCounselingRetention ProgramsCompliance RegulationsAccreditation Requirements
About the role
Key responsibilities & impact- Provide leadership, oversight, and strategic direction for student support programs
- Supervise, train, evaluate, and guide the Coordinator of Accessibility and Retention and other assigned staff
- Oversee accessibility and accommodation services and ensure regulatory compliance
- Assist the Director of Career & Student Success with strategic initiatives
- Develop, implement, and evaluate student support programs and intervention strategies
- Establish relationships with faculty, staff, community agencies, and external partners
- Monitor attendance, academic performance, engagement, and progression using institutional data systems
- Coordinate outreach and intervention plans for academically at-risk students and students facing personal challenges
- Serve on retention, early alert, case management, and student success teams
- Collect, analyze, and interpret retention, persistence, accessibility, and student success data
- Coordinate workshops, training sessions, orientations, and educational programs
- Develop policies, procedures, and operational guidelines for student support and accessibility programs
- Assist with budget planning, grant activities, program reporting, and resource allocation
- Provide faculty and staff guidance and training on support resources, accommodations, referrals, and retention practices
- Conduct needs assessments and evaluate service delivery
- Prepare reports, presentations, assessment findings, and recommendations for institutional leadership
- Ensure compliance with institutional, state, federal, and accreditation requirements
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor's degree in Education, Counseling, Student Affairs, Human Services, Social Work, Psychology, Higher Education Administration, or a related field
- Two (2) years of progressively responsible experience in student services, accessibility services, advising, retention, case management, student success programs, or a related area
- Related experience may substitute for education on a year-for-year basis
- Degree from an academic institution accredited by an institutional accrediting agency recognized by the United States Department of Education
- Equivalent combination of education and job-specific experience may be substituted on a year-over-year basis
- Knowledge of student success, retention, persistence, engagement, and completion strategies
- Knowledge of accessibility services, accommodation processes, and applicable federal regulations
- Knowledge of student development theory and best practices in student support services
- Demonstrated supervisory and leadership skills
- Ability to analyze data, identify trends, and develop evidence-based recommendations
- Ability to plan, implement, assess, and improve programs and services
- Strong coaching, mentoring, case management, and student advocacy skills
- Ability to coordinate multiple initiatives and manage projects effectively
- Skill in using student information systems, case management systems, databases, and related software applications
- Excellent oral, written, and interpersonal communication skills
- Strong customer service and relationship-building skills
- Critical thinking, problem-solving, and decision-making abilities
- Ability to work collaboratively with diverse student populations, faculty, staff, and external partners
- Ability to maintain confidentiality and exercise sound professional judgment
- Candidates must pass a criminal background check
- Applicants must submit an electronic application and attach a cover letter and resume
- All male applicants between ages 18 and 26 must present proof of Selective Service Registration
- Candidates may be required to submit a valid Driver’s License, proof of insurability, and/or a driver’s history report for positions involving state travel
Benefits
Comp & perks- Robust benefits package
- Paid state holidays
- Annual leave
- Sick leave
- State of Georgia Flexible Benefits package