Lab Assistant

Augusta, Georgia Government

. Provide first-level technical support to students and faculty by answering questions, isolating problems, and troubleshooting software and hardware issues .

Posted 10/27/2026part-timeAlbany • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing first-level technical support, troubleshooting software and hardware issues, and utilizing ticketing systems for effective problem management. Proficient in Microsoft Office Suite and capable of maintaining professionalism in high-pressure situations.

Highest-signal resume keywords

Technical Support ExperienceMicrosoft Office Suite 2010Problem-Solving SkillsCustomer Service ExperiencePC Maintenance and Repair

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportTroubleshootingData EntryProblem Management ProceduresSoftware Customer SupportHardware Customer SupportMicrocomputer SetupApplication ServicesManagement ReportingInventory Management

Soft Skills

Interpersonal SkillsTeamwork SkillsMultitaskingPatienceProfessionalism

Tools & Technologies

Learning Management SystemBlackboard LearnTicketing SystemWindowsAndroidApple DevicesComputer Peripherals

Industry Keywords

Customer SupportTechnical AssistanceClerical SupportFlexible ScheduleBackground Investigation

Tech Stack

Tools & technologies

Android

About the role

Key responsibilities & impact

Provide first-level technical support to students and faculty by answering questions, isolating problems, and troubleshooting software and hardware issues
Resolve technical issues involving the campus Learning Management System/Blackboard Learn
Use a designated ticketing system to record problem history information
Initiate and maintain customer support for computer software and application services
Assist in developing and maintaining problem management procedures and documentation
Assist with developing and producing management reports on help desk support usage and related information
Assist with data entry, lab equipment inventory, clerical support, and other assigned duties
Serve as the first point of contact for students, staff, and faculty seeking technical assistance

Requirements

What you’ll need

Six (6) months of full-time work experience providing software or hardware customer support or technical assistance to computer users, OR six (6) months of full-time work experience setting up and operating microcomputers using multiple applications, OR completion of a post-secondary vocational/technical college training program in computer applications, computer technology or a closely related area, OR two (2) years of college coursework including at least two courses in computer applications, computer technology or a closely related area, OR previous customer service or technical support experience
Advanced knowledge of Microsoft Office Suite 2010
Good technical support, phone, problem-solving, abstract-thinking, multitasking, interpersonal, and teamwork skills
Ability to handle changing traffic flow, remain productive, work responsibly with or without direct supervision, and exercise patience and professionalism in stressful situations
Willingness to work a flexible schedule including day and evening hours
Preferred: experience in PC maintenance and repair, including thin clients, Windows, Android, Apple devices, and computer peripherals
Successful completion of course(s) or program appropriate to the assignment as an assistant
Resume, cover letter, and unofficial transcripts required during application; official transcripts required upon employment
Pre-employment criminal background investigation, education, and employer/professional reference checks required

Benefits

Comp & perks

Part-time position, with work hours not exceeding 29 per week
Does not include insurance benefits
Flexible work schedule may include day and/or evening hours
Equal employment opportunity employer
Reasonable accommodation available during the application and/or screening process