Tier 1 Technical Support Representative

Aureon

. Perform inbound telephone support as scheduled .

Posted 10/7/2026full-timeRemote • Iowa • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem-solving, effective communication, and technical support for hardware and software issues. Proficient in managing customer inquiries and maintaining detailed documentation in a ticketing system.

Highest-signal resume keywords

Customer Support ExperienceTroubleshooting Hardware and SoftwareExcellent Written and Oral CommunicationIntermediate to Advanced Computer SkillsMobile Communications Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TroubleshootingCustomer SupportTicketing System ManagementBasic Math SkillsInternet Knowledge

Soft Skills

Interpersonal SkillsCreative ThinkingDependabilityAdaptabilityFlexibility

Industry Keywords

Voice of the CustomerTransportation AccountingAccounts ReceivableWireless CommunicationsOnline Orders

About the role

Key responsibilities & impact

Perform inbound telephone support as scheduled
Answer and complete assigned email and chat messages or contacts
Ensure customer questions and issues are fully addressed
Research and complete follow-up commitments
Resolve open issues and log customer contacts, information, and resolutions in the appropriate ticketing system
Assist and educate customers regarding software, hardware, account management, installation, and best practices
Focus on quality and customer satisfaction
Document customer interactions clearly and thoroughly
Support inquiries involving hardware, software, wireless communications, OTAP, account management and billing, upgrades, online orders, and industry events
Advocate for customers and represent the Voice of the Customer
Research and prepare detailed escalations to second-level support
Review, manage, and follow up on open issues
Participate in long- and short-term project initiatives
Continually improve product knowledge, problem-solving, and customer service skills

Requirements

What you’ll need

High school or equivalent
Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
Excellent written and oral communication skills, including strong listening skills
Intermediate to advanced computer skills with emphasis on Internet knowledge
1-2 years experience troubleshooting hardware and/or software, either remotely or onsite
Experience working in a customer Support Center
Experience working with Mobile Communications
Transportation Accounting or accounts receivable experience is a huge plus
Must exhibit dependability, adaptability and flexibility
Ability to diagnose and troubleshoot issues
Basic math skills
Creative thinking and reasoning ability
Ability to read, review and understand support resources
Ability to attend all training classes and complete assigned exercises

Benefits

Comp & perks

Opportunities for professional growth, development, and advancement within the organization
100% remote working employment model
Shift differential pay applied to evening and weekend shifts
Comprehensive training on hardware and software applications for qualified applicants
Competitive compensation and full benefits package for full-time employees
Health, Dental, Vision, and Life Insurance Plans
401K
PTO