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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Enterprise Customer Success and Account Management, with a focus on driving customer adoption and ROI through strategic planning and data analysis. Capable of transforming complex datasets into actionable insights and fostering strong relationships with senior stakeholders.
Highest-signal resume keywords
Enterprise Customer SuccessAccount ManagementData AnalysisCustomer AdvocacyChange Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SaaS ExperienceData TransformationOperational OptimizationCustomer Health Metrics MonitoringBusiness Review Leadership
Soft Skills
Communication with Senior LeadersCollaborationProactive Problem SolvingCoachingCommercial Awareness
Industry Keywords
Customer SuccessROIShrink ReductionSafetyOrganizational Change
About the role
Key responsibilities & impact- Own the post-onboarding lifecycle for enterprise-level customers
- Define long-term customer visions and success roadmaps to sustain ROI
- Drive deep adoption by embedding the platform in customer culture and standard operating procedures
- Lead high-impact business reviews, QBRs/CVRs, and executive briefings focused on business outcomes
- Partner with Retail Partnership Managers and Account Executives to identify department rollouts, growth, and upsell opportunities
- Analyze complex datasets and turn them into actionable insights on shrink reduction, safety, and operational optimization
- Develop senior loss prevention stakeholders into customer advocates
- Represent the customer voice to the Product team and provide feedback shaping the platform
- Support customers through organizational changes and evolving business processes
- Report to the Customer Success Lead
Requirements
What you’ll need- Strong alignment to Auror’s Guiding Principles
- Experience in Enterprise Customer Success or Account Management; SaaS experience preferred
- Ability to navigate complex hierarchies and communicate with senior leaders
- Ability to transform raw engagement data into narratives about crime reduction and business value
- Commercial awareness to identify expansion opportunities
- Ability to drive change without direct authority and coach customers toward new ways of working
- Proactive monitoring of customer health metrics and early intervention
- Ability to work collaboratively in a specialised ecosystem
- Comfortable with regular travel and attending industry events
- Eligibility to work in the United States without employer visa sponsorship
Benefits
Comp & perks- Annual bonus eligibility of $3,300 at the end of the financial year if revenue goals are achieved
- Employee share scheme
- Healthy work/life blend and flexible working arrangements
- Friday afternoons off at full pay
- Wellness Days
- Up to $500 USD annually for expert mental and physical health sessions
- Employer contribution to individual health insurance through Anthem
- 12 weeks paid parental leave for birth parents
- 6 weeks paid parental leave for non-birth parents following birth, adoption, or surrogacy
- Support for courses, conferences, and professional development events
- Regular team lunches and social events, primarily during work hours