Account Manager, Mid-Market

Aurora Solar

. Own and grow a high-volume portfolio of accounts in the Scaled AM segment .

Posted 9/15/2026full-timeRemote • United StatesJuniorMid-Level💰 $62,800 - $93,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Account Management and Customer Success within a SaaS environment, focusing on retention, upselling, and operationalizing AI-assisted workflows. Proficient in managing high-volume portfolios while maintaining data integrity in Salesforce and collaborating cross-functionally.

Highest-signal resume keywords

Account ManagementCustomer SuccessSalesforce CRMAI-Assisted WorkflowsRetention Strategies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account Health Signal IdentificationStructured Workflow ExecutionUpsell Opportunity QualificationOperational Process DocumentationData Hygiene Management

Soft Skills

Strong Written CommunicationOrganizational SkillsSelf-DirectionCross-Functional Collaboration

Tools & Technologies

SalesforceAI ToolsCustomer-Intelligence Tooling

Industry Keywords

SaaSClean TechSolarClean EnergyConstruction Tech

About the role

Key responsibilities & impact

Own and grow a high-volume portfolio of accounts in the Scaled AM segment
Drive retention, early renewal upsells, and expansion through proactive outreach and AI-assisted workflows
Serve as the primary relationship owner for customers under approximately $25K to $50K ARR
Operationalize and continuously improve AI-assisted workflows for customer onboarding, ramp acceleration, health monitoring, and upsell identification
Identify and act on ramping risk signals early
Surface and qualify early upsell opportunities and coordinate with Account Executives and Enterprise Account Managers
Maintain clean, structured Salesforce data, including contact/account hygiene and renewal timelines
Partner with GTM Ops to scope, test, and refine scaled customer-intelligence tooling and field structures
Document workflows, playbooks, and operational processes
Identify recurring customer questions, content gaps, and failed resolution patterns and route them to Support, Product, or Sales
Advocate for customers internally and contribute to go-to-market strategy and product feedback loops

Requirements

What you’ll need

2+ years of experience in Account Management, Customer Success, or Sales, preferably in a SaaS or clean tech environment
Proven ability to manage a high-volume book of business with strong retention and upsell results, even with limited one-on-one customer time
Comfort building and executing structured workflows
Experience with Salesforce or similar CRM tools
Ability to identify account health signals, including usage data, engagement trends, and renewal timelines
Strong written communication skills
Ability to work cross-functionally with Sales, RevOps, Support, Product, and GTM Ops
Organized, self-directed, and able to manage competing priorities across a complex portfolio
Experience working with AI tools in a professional workflow context (nice to have)
Familiarity with AI agent platforms or automation tools (nice to have)
Background in solar, clean energy, or construction tech (nice to have)
Prior experience in a high-growth SaaS environment (nice to have)
Ability to scope operational needs and partner with technical or ops stakeholders (nice to have)
Familiarity with credit-based, usage-based, or tiered SaaS pricing models (nice to have)
Experience contributing to internal documentation, playbooks, or knowledge bases (nice to have)

Benefits

Comp & perks

Equity
Bonus
Flexible PTO
Parental Leave
WFH Stipend
Coworking Stipend
Energize Fridays
Connectivity Stipend
Learning & Development
Medical, Dental, and Vision