Employee Experience Design Lead

Australian Red Cross Lifeblood

. Lead employee experience initiatives that improve meaningful work, engagement and wellbeing .

Posted 9/17/2026contractWest Melbourne • AustraliaSenior💰 A$120,000 - A$150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading employee experience initiatives through human-centred design, utilizing data-driven insights to enhance engagement and wellbeing. Proven ability to coach and influence others while collaborating effectively across teams to drive impactful solutions.

Highest-signal resume keywords

Employee Experience DesignHuman-Centred DesignProject LeadershipCoaching and MentoringStakeholder Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service DesignOrganisational DevelopmentDiscovery and Design ProcessesJourney MappingDouble Diamond Framework

Soft Skills

Exceptional CommunicationCollaborationCuriosityEmpathyFacilitation

Tools & Technologies

Miro

Industry Keywords

Employee LifecyclePeople & CultureEmployee EngagementExperience-Design Capability

About the role

Key responsibilities & impact

Lead employee experience initiatives that improve meaningful work, engagement and wellbeing
Use human-centred design approaches to uncover employee needs and create practical, impactful solutions
Partner with leaders, People & Culture teams and stakeholders to identify pain points and improvement opportunities
Champion and evolve Lifeblood’s Employee Experience design framework
Use data and insights to measure impact and continuously improve experiences
Coach and influence others to build employee experience capability across the organisation
Lead projects that enhance employee experience throughout the employee lifecycle

Requirements

What you’ll need

Background in employee experience, service design, organisational development, People & Culture or a related discipline
People leadership skills and passion to lead the Employee Experience design function
Proven experience designing human-centred experiences and solving people problems
Ability to translate insights into action and make sense of complexity
Strong project leadership skills and ability to drive outcomes across multiple stakeholders
Experience with discovery and design processes, including the double diamond framework, Miro and journey mapping
Confidence facilitating workshops, conversations and co-design activities
Exceptional collaboration and communication skills
Coaching mindset and passion for improving experience-design capability
Curiosity, empathy and desire to design better work experiences
Ability to collaborate effectively and participate as an extended People & Culture leadership team member

Benefits

Comp & perks

Superannuation
Salary packaging, including up to $15,900 for living expenses and $2,650 for meals and entertainment
Ability to purchase additional annual leave
14 weeks paid parental leave with no waiting period for either parent
Employee assistance program Sonder, accessible 24/7 via mobile app
Supportive diversity and inclusion initiatives
Flexible work arrangement combining work from home with placement at a National Processing Centre