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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in operations management, including the design and implementation of operational models, KPI development, and cross-functional team leadership. Proficient in Lean/Six Sigma methodologies, project delivery, and customer success strategies within a B2B environment.
Highest-signal resume keywords
Operations ManagementLean/Six SigmaCross-Functional Team LeadershipKPI DevelopmentCustomer Success Strategies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operations ExcellenceValue-Stream MappingRequirements SpecificationAnalytical AcumenFinancial AcumenBusiness Case WritingProject DeliveryChange ManagementPre-Sales ScopingProcurement
Soft Skills
Clear CommunicationStrong Writing SkillsInfluential Leadership
Tools & Technologies
CRMERPProject/PSA ToolsBI ToolsSalesforceNetSuiteCPQ Configuration
Certifications & Qualifications
Lean Six Sigma Black BeltPMP
Industry Keywords
B2BRoboticsInstrumentationCapital EquipmentLab AutomationGxPISO 9001ISO 27001Field ServiceInstall-Base Operations
Tech Stack
Tools & technologiesERPPMP
About the role
Key responsibilities & impact- Own the design and rollout of Automata’s Operations operating model
- Lead and manage cross-functional tiger teams against a 12-month roadmap with named outcomes
- Partner with Customer Success leadership to establish standards for planning, executing, and reporting customer deployments
- Build KPIs covering time-to-go-live, utilisation, cost-to-serve, and renewal health
- Establish the Customer Success tooling and review cadence
- Redesign Pre-Sales scoping and requirements documentation
- Create standard templates and approval gates for deal handoff to delivery
- Reduce post-sale rework and change orders
- Streamline order-to-install, demand planning, and procurement workflows
- Deliver cost, lead-time, and working-capital improvements
- Own the Operations KPI tree, dashboards, and weekly/monthly operating reviews
- Improve data quality and use reporting to support decisions
- Document SOPs and build an Operations playbook for ongoing improvement
- Travel to internal sites and Automata headquarters as required
Requirements
What you’ll need- 10+ years in operations, business operations or operational excellence
- 3+ years at Director or senior-manager level
- Experience in a scaling B2B company that ships physical product with field installation and support
- Experience in robotics, instrumentation, capital equipment, or lab automation
- Led at least one cross-functional operations transformation end to end
- Knowledge of Lean/Six Sigma and value-stream mapping
- Programme discipline, including roadmaps, governance, RACI, and change management
- Knowledge of pre-sales scoping, S&OP, procurement, project delivery, and customer success
- Experience owning or rebuilding a requirements/specification (URS/SOW) process
- Analytical and financial acumen, including KPI trees, dashboards, cost-to-serve, services margin, and working capital
- Ability to write a business case
- Fluency in CRM, ERP, project/PSA, and BI tooling
- Experience leading a system selection and implementation
- Ability to lead through influence and run a matrixed team without line authority
- Clear communication from field engineer to board
- Strong writing skills
- Willingness to travel around 15–20% to internal sites and headquarters
- Nice to have: life science, diagnostics, or lab-automation domain experience
- Nice to have: GxP or ISO 9001/27001 exposure
- Nice to have: Lean Six Sigma Black Belt or PMP
- Nice to have: experience in a business-system culture (DBS, PPI)
- Nice to have: hands-on Salesforce, NetSuite, or CPQ configuration
- Nice to have: field service and install-base operation experience
Benefits
Comp & perks- Vitality Health Insurance
- Eye Care
- Salary Sacrifice - EV
- Salary Sacrifice - Bike & Tech
- Wellbeing & Support
- Wellbeing & Development Allowance
- Spill & Employee Assistance Programme
- Additional Leave
- Pension Scheme
- Group Life & Critical Illness cover
- Professional development opportunities
- Hands-on experience
- Collaborative projects
- Team social activities, including golf, soccer, and movie nights