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Senior Manager, Sales Support – EMEA
AutoStore™. Lead, coach, and develop the EMEA Sales Support team .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing and developing sales support teams while driving operational excellence through data analysis and process improvements. Proficient in utilizing CRM and ERP systems to enhance service quality and efficiency.
Highest-signal resume keywords
Sales Support ManagementPeople ManagementOperational Performance MonitoringProcess ImprovementData-Driven Decision Making
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales SupportOrder ManagementKPI ManagementProcess ImprovementOperational ExcellenceAutomationAI SolutionsCRMERPSalesforce
Soft Skills
CoachingProblem-SolvingCross-Functional LeadershipAnalytical Skills
Industry Keywords
EMEAService Level AgreementsContinuous ImprovementWorkload ManagementCustomer Operations
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Lead, coach, and develop the EMEA Sales Support team
- Set clear expectations, drive accountability, and build a culture of ownership, high performance, and continuous improvement
- Oversee Sales Support operations across EMEA
- Ensure efficient order processing, timely bookings, high-quality service, and consistent performance against agreed SLAs
- Monitor and improve operational performance using data and KPIs
- Identify bottlenecks, manage workloads, reduce recurring issues, and ensure consistent delivery
- Drive process improvements and modernisation by simplifying workflows and introducing automation and AI solutions
- Collaborate with Sales, Finance, Operations, Supply Chain, and IT
- Resolve operational challenges and strengthen the experience for partners and customers
- Support the team with complex issues and escalations
- Ensure the team has the tools, knowledge, and resources to succeed
Requirements
What you’ll need- 5+ years of relevant experience in Sales Support, Commercial Operations, Order Management, Customer Operations, or a similar environment
- 3+ years of people-management experience
- Proven track record of coaching, developing, and improving team performance
- Experience managing operational performance and KPIs, including SLAs, service quality, booking cycle times, workloads, and backlogs
- Solid experience in process improvement and operational excellence
- Ability to identify inefficiencies, solve recurring problems, and implement sustainable improvements
- Good understanding of CRM, ERP, and digital tools
- Experience or strong interest in automation and AI
- Salesforce experience is an advantage
- Analytical, problem-solving, and cross-functional leadership skills
- Ability to use data to make decisions, manage complex issues, and drive improvements across teams
Benefits
Comp & perks- Health insurance
- Generous pension plan
- Collaborative and inclusive culture
- Work-life balance and well-being support
- Creative and safe workplace
- International and supportive environment
- Occasional travel to an AutoStore office