Customer Support Specialist – Tier 1

AutoVitals

. Handle incoming phone calls and a high volume of support tickets across all channels .

Posted 10/3/2026full-timeRemote • United StatesJunior💰 $24 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and technical support skills, with a focus on effective communication and problem-solving. Proficient in using ticketing systems and adapting to new software and product concepts to enhance customer satisfaction.

Highest-signal resume keywords

Customer Service ExperienceTechnical Support SkillsTicketing Tools ProficiencyStrong Communication SkillsSaaS Support Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportHelp Desk SupportTicketing System DocumentationFeature NavigationUser Management

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationSelf-StarterCuriositySound Judgment

Tools & Technologies

Ticketing ToolsA.I. Tools

Industry Keywords

SaaSAutomotive IndustryService Industry

About the role

Key responsibilities & impact

Handle incoming phone calls and a high volume of support tickets across all channels
Resolve basic product questions involving feature use, navigation, account settings, user management, and access issues
Triage and route tickets to Tier 2 for process and configuration issues or Tier 3 for technical and integration issues
Document every interaction in the ticketing system with clear, complete notes
Meet target response and resolution times while maintaining high customer satisfaction
Identify gaps and unclear documentation in the knowledge base and flag them to Tier 4 for runbook updates
Adapt to change while supporting client usability, adoption, and exceptional customer service
Report directly to the Manager, Customer Support

Requirements

What you’ll need

1+ years in customer service, technical support, help desk, or similar customer-facing role
Strong written and verbal communication skills
Comfort following documented processes and using ticketing tools
Ability to come up to speed quickly on new software and product concepts
Self-starter who is naturally curious and motivated to find solutions
Sound judgment to recognize ticket type and route appropriately
Must be eligible to work in the United States
Bonus: SaaS support experience
Bonus: Exposure to the automotive or service industry
Bonus: Familiarity with A.I. tools or comfort using A.I. assistants to accelerate research and documentation

Benefits

Comp & perks

Medical/Dental/Vision
Flexible Spending Account
401K Match
Flexible PTO