EMR Support Specialist, Ava

. Provide customer support to clients via phone and email .

Posted 10/23/2026full-timeVancouver • CanadaJuniorMid-Level💰 CA$50,000 - CA$60,000 per yearWebsite

Key responsibilities & impact

Provide customer support to clients via phone and email
Troubleshoot software issues and provide effective solutions
Deliver training to new and existing users on Ava EMR remotely and occasionally in person
Develop and maintain customer-facing resources, including user guides, training manuals, and video tutorials
Collaborate with the development team to identify and report software bugs and improvement areas
Stay current on Ava EMR features and updates
Communicate product releases to customers and update Ava’s website
Contribute to ongoing improvement of Customer Support processes
Serve as the primary point of contact for Ava EMR customers

What you’ll need

Minimum 2 years of experience as an MOA in a medical office or hospital setting
Experience in hospitality or customer service is considered an asset
Exceptional interpersonal, verbal, and written communication skills
Ability to problem-solve issues and find solutions effectively
Highly organized with meticulous attention to detail
Self-motivated with a strong work ethic and passion for continuous learning
Proficiency in Google Workspace and experience creating documents, spreadsheets, and presentations
Strong understanding of medical terminology and clinical workflows
Familiarity and experience with other EMR software, including PSS, Accuro, and Oscar
Proficiency with and understanding of BC healthcare systems and organizations, including CPSBC, Doctors of BC, MSP/Teleplan, PharmaNet, CareConnect, and Excelleris
Familiarity with relevant legislation, including PIPEDA, PHIPA, and FOIP
Proof of education required
Minimum of 2 professional references required
Valid driver's license and access to a vehicle as needed
Availability for remote work and clinic site visits

Comp & perks