SharePoint Support Analyst

avacone Switzerland

. Triage, investigate, and resolve SharePoint incidents and service requests within agreed service levels.

Posted 11/6/2026full-timeBasel • SwitzerlandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and resolving SharePoint incidents, managing service requests, and providing user guidance on document collaboration and permissions. Proficient in utilizing Microsoft Teams, OneDrive, and IT service management tools to enhance user experience and streamline support processes.

Highest-signal resume keywords

SharePoint Online SupportTroubleshooting SkillsMicrosoft Teams FamiliarityIT Service ManagementMicrosoft 365 Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SharePoint Incident ResolutionSite ProvisioningDocument Library ConfigurationAccess DiagnosisVersioning ManagementSearch FunctionalityPower Automate WorkflowsPnP PowerShellSharePoint Admin CenterSharePoint Migrations

Soft Skills

User GuidanceTechnical Communication

Tools & Technologies

Microsoft 365OneDrive for BusinessMicrosoft Entra IDIT Service Management PlatformTicketing System

Certifications & Qualifications

ITIL FoundationMicrosoft Certification

Industry Keywords

Governance PoliciesDocument CollaborationService LevelsKnowledge Base ArticlesSupport Procedures

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Triage, investigate, and resolve SharePoint incidents and service requests within agreed service levels.
Troubleshoot site access, permissions, external sharing, document library behavior, search, version history, and OneDrive sync issues.
Fulfill approved requests for site provisioning, access changes, and library or list configuration in line with internal governance policies.
Diagnose issues involving SharePoint, Microsoft Teams, and OneDrive; escalate complex incidents to platform, identity, or security teams with clear reproduction steps and diagnostic findings.
Maintain accurate ticket records and create knowledge base articles, troubleshooting guides, and support procedures.
Provide practical guidance to users and site owners on document collaboration, permissions, and sharing.
Identify recurring incidents and recommend improvements to reduce repeat requests and improve the user experience.
Support testing and post-release validation for SharePoint changes and migrations.

Requirements

What you’ll need

Hands-on experience supporting SharePoint Online in an enterprise or managed services environment.
Working knowledge of SharePoint sites, document libraries, lists, metadata, versioning, and search.
Ability to diagnose access and sharing issues involving SharePoint permissions, Microsoft 365 groups, and guest users.
Familiarity with Microsoft Teams, OneDrive for Business, and Microsoft Entra ID as they relate to SharePoint support.
Experience using an IT service management or ticketing platform to manage incidents, service requests, and escalations.
Strong troubleshooting skills, including the ability to reproduce issues, determine their scope, and document findings.
Professional proficiency in written and spoken English, with the ability to explain technical issues to nontechnical users.
Preferred: Experience with the SharePoint admin center and Microsoft 365 service health monitoring.
Preferred: Familiarity with Power Automate workflows or Power Apps that use SharePoint as a data source.
Preferred: Experience using SharePoint Online Management Shell or PnP PowerShell for diagnostics or routine administration.
Preferred: Exposure to SharePoint migrations, Microsoft Purview retention or sensitivity labels, or SharePoint Server in a hybrid environment.
Preferred: ITIL Foundation or a relevant Microsoft certification.