Vice President, Account Management

Avalon Healthcare Solutions

. Own overall client satisfaction, retention, and growth within an assigned book of business .

Posted 10/22/2026full-timeRemote • Florida • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare account management, client relationship building, and strategic growth initiatives. Proficient in analyzing client needs and translating them into actionable strategies while ensuring high levels of client satisfaction and retention.

Highest-signal resume keywords

Healthcare Account ManagementClient Relationship BuildingStrategic Growth InitiativesAnalytical Problem SolvingCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Strategy DevelopmentContract ManagementPerformance Metrics AnalysisService Expansion SellingFinancial Arrangement Understanding

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationEffective Client Interaction

Certifications & Qualifications

Bachelor's DegreeMaster's Degree in Business, Marketing, or Healthcare Administration

Industry Keywords

Healthcare IndustryPayersMedicare ProgramsMedicaid ProgramsReference Laboratory BusinessEsoteric Tests

About the role

Key responsibilities & impact

Own overall client satisfaction, retention, and growth within an assigned book of business
Develop and cultivate long-term relationships with key client stakeholders and executive leaders
Monitor program service delivery for clients and work cross-functionally within Avalon
Drive contract renewals, service expansion, and strategic growth opportunities with current clients
Drive client strategy and growth for Avalon
Build partnerships across client organizations and represent the voice of the customer
Understand clients’ competitive environments, challenges, business priorities, and opportunities for expansion and innovation
Lead cross-functional client strategic plans and develop value propositions to increase volume and profitability from Avalon network providers
Translate client requests into actionable strategies and tactics to improve performance and deliver value
Manage client contracts, facilitate deliverables, and drive initiatives
Understand complex client financial arrangements and strategies
Proactively review performance metrics, anticipate client needs, and exceed expectations
Represent and drive client operational requirements throughout the organization
Manage standard client requirements
Ensure communication of root causes and resolution paths for operational issues
Maintain documentation regarding change orders, operational issues, and problem resolution
Report to the Senior Vice President, Account Management

Requirements

What you’ll need

15+ years’ experience in healthcare account management and/or selling into payers
Bachelor’s degree or significant and relevant direct work experience in lieu of degree
Willingness and ability to travel up to 30% of the week to client sites and providers, as needed
Strong analytical skills and proven ability to problem solve
Proven experience in selling service expansion opportunities
Ability to work cross-functionally to proactively communicate and resolve issues with appropriate urgency
Proven success in a matrix environment
Strong verbal and written communication skills
Ability to interact effectively with counterparts at assigned clients
Knowledge of the healthcare industry, payers, and regulations
Experience in a start-up or early-stage company helpful
Knowledge of reference laboratory business, esoteric tests and processes strongly desired
Experience working with Medicare and Medicaid programs
Master’s degree in Business, Marketing, or Healthcare Administration preferred

Benefits

Comp & perks

Remote work eligibility
Regular business travel, including travel to Avalon's corporate office in Tampa, Florida
Equal Opportunity Employer - Vet/Disability