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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in EpicCare workflows and configurations, with a strong ability to manage support and maintenance activities while ensuring compliance with HIPAA and data governance policies. Proven experience in coordinating offshore teams and managing client stakeholder relationships effectively.
Highest-signal resume keywords
Epic Applications ExperienceEpicCare Workflows ExpertiseClient Stakeholder ManagementOffshore Team CoordinationHIPAA Compliance Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
EpicCare WorkflowsEpic ApplicationsSupport and Maintenance ManagementSystem DocumentationBuild SpecificationsTesting ProtocolsData GovernanceIncident ResolutionService Request ManagementSLA Adherence
Soft Skills
Excellent CommunicationTeam LeadershipTask DelegationPerformance MonitoringCollaboration
Industry Keywords
HIPAAData GovernanceOrganizational Security PoliciesInpatient Clinical Applications
About the role
Key responsibilities & impact- Act as a subject matter expert for EpicCare workflows and configurations
- Manage and prioritize daily support and maintenance activities
- Resolve incidents and service requests according to defined SLAs
- Liaise with client stakeholders to align system capabilities with business needs
- Lead and coordinate offshore support teams
- Delegate tasks and monitor team performance
- Maintain system documentation, including workflows, build specifications, and testing protocols
- Ensure compliance with HIPAA, data governance, and organizational security policies
- Participate in regular team meetings and provide updates on ongoing work, risks, and resource needs
- Support teams working on other non-Epic inpatient clinical applications
- Collaborate with the Avanade team, software vendor team, and client
Requirements
What you’ll need- 4+ years of experience in Epic applications
- Strong background managing day-to-day operations
- Experience managing client stakeholder relationships
- Experience collaborating with offshore teams
- Technical proficiency in Epic applications
- Excellent communication skills
- Expertise in EpicCare workflows and configurations
- Ability to manage and prioritize support and maintenance activities according to defined SLAs
- Ability to coordinate offshore support teams, including task delegation and performance monitoring
- Knowledge of system documentation, workflows, build specifications, and testing protocols
- Knowledge of HIPAA, data governance, and organizational security policies
- Ability to support non-Epic inpatient clinical applications