D365 CE Functional Consultant

Avanade

. Design and configure Dynamics 365 CE modules to meet client requirements .

Posted 9/22/2026full-timeUnited StatesMid-LevelSenior💰 $103,550 - $186,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in designing and configuring Microsoft Dynamics 365 Customer Engagement modules, optimizing workflows, and providing functional solutions tailored to client needs. Strong ability to mentor junior team members and communicate effectively with stakeholders to ensure successful project outcomes.

Highest-signal resume keywords

Microsoft Dynamics 365 CE CustomizationStakeholder ManagementFunctional Specification WritingPower Platform FamiliarityMicrosoft Certifications (MB-210, MB-230, PL-200)

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Dynamics 365 CE ModulesCustom EntitiesWorkflowsData ManagementReportingCRM PrinciplesBusiness Process AnalysisData GovernanceCompliance PoliciesSolution Management

Soft Skills

Excellent CommunicationPresentation SkillsMentoringCollaborationProblem-Solving

Tools & Technologies

Power AppsPower AutomateERP IntegrationService PlatformsProject Management Tools

Certifications & Qualifications

MB-210MB-230PL-200

Industry Keywords

Customer EngagementBusiness OptimizationStakeholder CollaborationTraining SessionsProject Lifecycle

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Design and configure Dynamics 365 CE modules to meet client requirements
Optimize workflows, data management, and reporting
Collaborate with stakeholders to gather requirements and analyze business processes
Translate business requirements into functional solutions
Provide guidance and mentoring to junior consultants and developers
Customize Dynamics 365 CE with custom entities, fields, workflows, and forms
Integrate Dynamics 365 CE with ERP, marketing, and service platforms
Advise clients on Dynamics 365 CE best practices, industry standards, and business optimization
Implement data governance, security roles, and compliance policies
Conduct workshops, training sessions, and knowledge transfers
Stay current with Microsoft’s roadmap, new features, and industry trends
Document functional specifications, configuration settings, and system changes
Prepare project status reports and communicate progress to internal teams and clients
Collaborate with developers, system administrators, and project managers throughout the project lifecycle
Participate in project planning and progress meetings

Requirements

What you’ll need

Strong knowledge of Microsoft Dynamics 365 Customer Engagement modules (Sales, Customer Service, Marketing, Field Service, etc.)
Hands-on experience customizing Dynamics 365 CE, including entities, forms, views, workflows, and dashboards
Excellent communication and presentation skills
Ability to explain complex technical concepts to non-technical stakeholders
Ability to work directly with business stakeholders to provide functional solutions and best practices
Strong understanding of CRM principles and customer engagement processes
Strong stakeholder management and communication skills
Experience writing functional specifications and process documentation
Familiarity with Power Platform components, including Power Apps and Power Automate
Appreciation of solution management, ALM, and DevOps practices
Microsoft certifications such as MB-210, MB-230, or PL-200 are preferred

Benefits

Comp & perks

Exceptional development and training (minimum 80 hours per year for training and paid certifications)
Real-time access to technical and skilled resources globally
Dedicated career advisor to encourage your growth
Medical, dental, vision, life, and long-term disability coverage
401(k) plan
Bonus opportunities
Paid holidays
Paid time off