Senior Manager, Customer Engagement – AI

Avanade

. Help define and evolve Avanade's point of view for Dynamics 365 Customer Engagement, Power Platform, Copilot and agentic AI .

Posted 11/12/2026full-timeUnited StatesSenior💰 $169,000 - $246,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Microsoft Dynamics 365 Customer Engagement, Power Platform, and Copilot applications, with a strong focus on solution architecture and client engagement. Capable of translating complex technology into actionable business solutions while fostering collaboration across teams.

Highest-signal resume keywords

Microsoft Dynamics 365 Customer EngagementPower PlatformSolution ArchitectureGenerative AIClient Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Enterprise Pre-SalesSolution ShapingDemonstrationsPrototypesProofs-of-ConceptDataverseIntegrationsSecurityArchitecture ConceptsImplementation Approaches

Soft Skills

Relationship-BuildingCommunicationCoachingInfluencingCollaboration

Tools & Technologies

CopilotCopilot StudioAzure AIMicrosoft 365 Copilot

Industry Keywords

Customer Engagement ScenariosSalesCustomer ServiceField ServiceSolution Accelerators

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Help define and evolve Avanade's point of view for Dynamics 365 Customer Engagement, Power Platform, Copilot and agentic AI
Translate Microsoft's product capabilities into client propositions and use cases
Identify repeatable solution patterns and offerings across industries
Partner with Microsoft, Sales, Industry and Account teams to develop priority opportunities
Engage clients to understand business problems, outcomes and technology landscapes
Lead discovery, envisioning and solution-shaping conversations
Define solution approaches across Dynamics 365 CE, Dataverse, Power Platform, Copilot Studio, Microsoft 365 Copilot and Azure AI
Develop solution narratives, architecture concepts, estimates, assumptions and implementation approaches
Support proposals, presentations, workshops and competitive positioning
Help clients apply Copilot, generative AI and agents to customer and employee experiences
Own or guide client demonstrations, prototypes and proof-of-concepts
Develop reusable demos, reference architectures, patterns and accelerators
Qualify opportunities and support scope, estimation, commercial shaping and risk identification
Maintain continuity between pursuit and delivery
Upskill and coach architects, consultants and delivery teams
Build reusable assets and a community supporting CE and AI pursuits
Influence hiring, training and investment priorities

Requirements

What you’ll need

Significant experience with Microsoft Dynamics 365 Customer Engagement and Power Platform
Strong understanding across multiple CE workloads, ideally including Sales, Customer Service, Field Service and broader customer engagement scenarios
Demonstrated experience in enterprise pre-sales, solution architecture, consulting or complex solution shaping
Practical experience applying Copilot, Copilot Studio, generative AI or agentic AI to business scenarios
Ability to lead client discovery, envisioning and solution-design workshops
Experience developing demonstrations, prototypes, proofs-of-concept or solution accelerators
Strong understanding of Dataverse, integrations, security and enterprise solution architecture
Ability to communicate with both C-level/business stakeholders and deeply technical audiences
Strong relationship-building skills with Microsoft, sales teams, delivery teams and clients
Proven ability to turn emerging technology into repeatable, sellable and deliverable solutions

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Life insurance
Long-term disability coverage
401(k) plan
Bonus opportunities
Paid holidays
Paid time off