Associate Cash Applications Specialist – BPO

Avenga

. Maintain accurate and up-to-date customer Accounts Receivable (AR) balances, including payment and credit applications .

Posted 9/15/2026full-timeRemote • UkraineJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Accounts Receivable management, cash applications, and financial data accuracy, with strong analytical skills and effective communication abilities. Proficient in utilizing MS Excel and familiar with payment platforms and customer support systems.

Highest-signal resume keywords

Accounts Receivable ManagementCash ApplicationsMS Excel ProficiencyAnalytical SkillsCustomer Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Accounts ReceivableCash ApplicationsFinancial Data AccuracyPayment ProcessingReconciliationCollections ProcessAR Aging ReportsUnapplied Credits InvestigationBanking Information ManagementProblem-Solving

Soft Skills

Attention to DetailEffective CommunicationProactive ApproachTime ManagementCustomer Service

Tools & Technologies

MS ExcelMS PowerPointMS WordZendeskIntacctStripePayaBraintreeSalesforce

Industry Keywords

FinanceSaaSPayment PlatformsCustomer SupportFinancial Reporting

About the role

Key responsibilities & impact

Maintain accurate and up-to-date customer Accounts Receivable (AR) balances, including payment and credit applications
Process daily ACH payments and check deposits and reconcile entries to identify and resolve variances
Post and apply customer payments and update information in daily bank report spreadsheets
Contact customers to obtain payment remittances and clarify remittance instructions or cash application questions
Follow up on failed payments when necessary
Monitor email and Zendesk tickets and respond to customer inquiries
Provide customers with requested banking information in accordance with established procedures
Assist with the overall Collections process, including ad hoc requests
Review AR aging reports and investigate unapplied credits
Maintain detailed records of unapplied funds and investigate outstanding or aged balances
Collaborate with internal teams to resolve payment and account-related issues
Ensure that all financial and customer information is handled accurately and in a timely manner

Requirements

What you’ll need

Bachelor's degree in Accounting, Finance, Business, or a related field
1–3 years of experience in cash applications, accounts receivable, or a similar finance-related role
Strong analytical and problem-solving skills
Excellent verbal and written English communication skills
Upper-Intermediate level of English
Strong knowledge of MS Excel, PowerPoint, and Word
Ability to communicate effectively with clients and internal teams
Strong attention to detail and accuracy when working with financial data
Comfortable working with multiple systems and handling several tasks simultaneously
Proactive approach and willingness to learn new tools and processes
Nice-to-have: Experience working in a Software as a Service (SaaS) environment
Nice-to-have: Experience with Intacct
Nice-to-have: Familiarity with payment platforms such as Stripe, Paya, or Braintree
Nice-to-have: Experience with Zendesk or other customer support/ticketing systems
Nice-to-have: Familiarity with Salesforce
Nice-to-have: Understanding of Accounts Receivable and Collections processes
Nice-to-have: Previous experience working with banking or payment-related information

Benefits

Comp & perks

Equal opportunities in recruitment, career development, and leadership
International work environment
Career development opportunities
Talent team discussion about goals, experience, and company culture
Technical interview and customer interview opportunities
Opportunity to develop expertise in finance, technology, and client support