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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support for cloud infrastructure products, with strong troubleshooting skills and the ability to manage multiple customer issues effectively. Proficient in documenting technical solutions and mentoring other engineers while maintaining high customer satisfaction through adherence to KPIs and SLAs.
Highest-signal resume keywords
Technical Support for Cloud InfrastructureL2/L3 Networking KnowledgeTroubleshooting Complex Technical IssuesExperience with LinuxExcellent Communication Skills in English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Log Debugging and AnalysisSoftware Upgrades and PatchingEmergency Recovery for OutagesCustomer Lab Environment MaintenanceDockerKubernetesELK Stack
Soft Skills
Mentoring and TrainingManaging Multiple Customer IssuesPrioritization in High-Pressure Environments
Industry Keywords
Telecommunication ProvidersCustomer KPIsCustomer SLAs
Tech Stack
Tools & technologiesCloudDockerFirewallsKubernetesLinuxSwitching
About the role
Key responsibilities & impact- Provide technical support for cloud infrastructure products and operator suites
- Perform in-depth log debugging and analysis
- Support customer KPIs and SLAs
- Execute software upgrades and patching
- Lead emergency recovery for outages
- Maintain customer lab environments
- Mentor and train other engineers
- Document technical solutions and contribute to the knowledge base
Requirements
What you’ll need- Bachelor’s degree in Computer Science, Engineering, or related technical field
- Experience in customer-facing technical support roles
- Strong troubleshooting skills for complex technical issues
- Excellent written and verbal communication skills in English (Advanced)
- Solid L2/L3 networking knowledge: stacks, switching, routing, firewalls
- Experience working with Linux
- Ability to manage and prioritize multiple customer issues in dynamic, high-pressure environments
- Must be a US Citizen
- Experience with Docker and Kubernetes (nice to have)
- Familiarity with ELK stack (nice to have)
- Background working with Telecommunication Providers (nice to have)
Benefits
Comp & perks- Opportunities to innovate, mentor, and grow within a global technical support organization
- Exposure to cutting-edge cloud infrastructure technologies based on open-source platforms
- Collaboration with engineers and technicians across multiple product lines and global regions