Senior Technical Support Engineer – Embedded Systems, Simulation

Avenga

. Provide advanced technical support to customers developing embedded systems, IoT devices, and complex software solutions using simulation and virtualization technologies .

Posted 10/14/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing advanced technical support for embedded systems and IoT devices, with strong capabilities in troubleshooting, root cause analysis, and collaboration with engineering teams. Proficient in utilizing simulation technologies and maintaining laboratory environments to enhance product reliability and customer satisfaction.

Highest-signal resume keywords

Embedded Systems ExpertiseTechnical Support ExperienceProficiency in Python, C, and YAMLExperience with Intel Simics and QEMUStrong Analytical and Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Embedded LinuxReal-Time Operating Systems (RTOS)Troubleshooting and DebuggingVersion Control Systems (Git, GitHub, GitLab)Device Drivers and Board Support Packages (BSP)CI/CD PipelinesDocker and KubernetesNetworking Fundamentals (TCP/IP)Device Modeling Language (DML)Cloud-Based Applications

Soft Skills

Excellent Written and Verbal CommunicationStrong Collaboration SkillsAbility to Work IndependentlyMentoring and Technical GuidanceManaging Multiple Technical Issues

Tools & Technologies

Intel SimicsQEMUGCCMinGWMake and MakefilesVirtualization TechnologiesCloud Infrastructure TechnologiesSaaS EnvironmentsSimulation and Virtual PlatformsAdvanced Networking Technologies

Industry Keywords

IoT DevicesSimulation TechnologiesTechnical EscalationsProduct Lifecycle SupportHardware-Software Integration

Tech Stack

Tools & technologies

CloudDockerIoTKubernetesLinuxOpenStackPythonRTOSRustTCP/IPVoIPC++

About the role

Key responsibilities & impact

Provide advanced technical support to customers developing embedded systems, IoT devices, and complex software solutions using simulation and virtualization technologies
Investigate, troubleshoot, and resolve complex technical issues involving operating systems, hardware platforms, software applications, and their interactions
Work with system simulators, including Intel Simics and similar technologies, to reproduce customer environments and analyze technical problems
Set up, configure, and maintain laboratory environments to replicate customer hardware, software, and system configurations
Perform root cause analysis of issues related to embedded Linux, real-time operating systems, networking, and system performance
Collaborate with engineering, product management, and development teams to investigate defects, identify solutions, and improve product reliability
Communicate directly with customers to understand technical challenges, provide troubleshooting guidance, and ensure timely issue resolution
Manage complex technical escalations and coordinate with internal stakeholders and account teams
Support customers throughout the product lifecycle, from initial implementation and integration to ongoing maintenance and optimization
Provide technical assistance for both on-premises and SaaS-based products and environments
Document technical issues, troubleshooting procedures, root causes, and resolutions in internal and customer-facing knowledge bases
Develop technical documentation, troubleshooting guides, and support materials
Mentor and provide technical guidance to local and global Customer Support Engineers
Deliver technical training and knowledge-sharing sessions for customers and internal engineering teams
Act as a primary technical contact for key customers when required, ensuring effective communication and resolution of critical issues

Requirements

What you’ll need

8–12 years of professional experience in software engineering, embedded systems, technical support, or related areas
Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field
Hands-on experience with system simulators and virtual platforms, preferably Intel Simics
Strong knowledge of embedded systems, real-time operating systems (RTOS), and embedded Linux environments
Proficiency in Python, C, and YAML
Experience troubleshooting and debugging complex hardware and software issues in embedded environments
Strong understanding of Linux distributions, including Debian and CentOS
Experience working with Linux and Windows host environments
Knowledge of processor architectures, including Intel, ARM, PowerPC, and RISC-V, as well as multi-core systems
Understanding of networking fundamentals, including TCP/IP, multicast, and routing
Experience with version control systems such as Git, GitHub, or GitLab
Understanding of cloud-based applications and SaaS environments
Strong analytical, problem-solving, and root cause analysis skills
Excellent written and verbal communication skills
Ability to work independently, manage multiple technical issues simultaneously, and make sound technical decisions
Strong collaboration skills and experience providing technical guidance to other engineers
Fluent English
Experience with Intel Simics, including advanced simulation capabilities and model development
Experience with QEMU or similar simulation and virtualization tools
Knowledge of Device Modeling Language (DML)
Experience with build systems and tools such as GCC, MinGW, Make, and Makefiles
Knowledge of C++, Rust, and other systems programming languages
Experience with device drivers, Board Support Packages (BSP), hardware design, and hardware-software integration
Experience with DevOps practices, CI/CD pipelines, Docker, and Kubernetes
Knowledge of virtualization and cloud infrastructure technologies
Familiarity with NFV, OpenStack, DPDK, DPI, SDN, and security-enhanced Linux
Understanding of VoIP, network security, and advanced networking technologies

Benefits

Comp & perks

Equal opportunities regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic
Respectful and inclusive work environment
Fully remote work arrangement