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Customer Success Manager
Avenu Insights & Analytics. Deliver end-to-end renewal execution through partnership with Business Unit leads and the extended account team .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client success management, focusing on customer retention, revenue growth, and effective contract negotiation. Leverages strong relationship-building skills to understand customer needs and drive strategic account planning.
Highest-signal resume keywords
Client Success ManagementContract NegotiationSales OperationsPublic Sector SalesAccount Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Application Software SalesRevenue Growth StrategiesPipeline ManagementDemand GenerationForecasting Principles
Soft Skills
Relationship BuildingCommunicationConsultative SellingNegotiation Skills
Tools & Technologies
CRM System
Industry Keywords
Public SectorState and Local GovernmentCommercial MetricsSales Campaigns
About the role
Key responsibilities & impact- Deliver end-to-end renewal execution through partnership with Business Unit leads and the extended account team
- Lead the designated territory and support customer retention and annual revenue and growth targets
- Spearhead renewal negotiations and drive incremental revenue
- Connect with customers regularly virtually and in person to become a trusted advisor
- Establish strong customer relationships based on customer requirements and commitment to value
- Encourage accounts to become Neumo references
- Develop account plans supporting revenue targets and sustainable growth through demand generation, pipeline, and opportunity management
- Understand each customer’s needs and strategic growth plans
- Apply knowledge of Neumo contract terms and mutually beneficial negotiation methods
- Leverage internal resources for contract creation, pricing, closing, and bookings
- Present Neumo industry, line-of-business, technology, consulting, and business process outsourcing solutions in sales pursuits
- Understand competition and position solutions effectively
- Maintain a current, disciplined rolling pipeline
- Leverage Marketing, IAE, partner, and channel organizations to funnel pipeline into the assigned territory
- Orchestrate Neumo and partner resources for product and service deployment
- Ensure account teams and partners understand account strategies and are prepared for customer touchpoints and events
- Maintain accurate customer and pipeline information in the CRM system
- Support Neumo promotions and territory events
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor’s degree equivalent
- 3+ years of proven work experience as a Client Success Manager, Customer Success Manager, Account Manager, Key Account Manager, or relevant role related to renewals, primarily to public sector, state and local government accounts
- Experience in sales operations and/or contract negotiation is a plus
- Proven track record in business application software and service sales across industries
- Demonstrated success with large transactions and lengthy sales campaigns in a fast-paced, consultative, and competitive market
- Knowledge of state and local government management and sales and marketing serving the public sector
- Knowledge of commercial metrics and forecasting principles
- Ability to remain in a stationary position for most of the day
- Ability to constantly operate a computer and other office productivity machinery
- Ability to occasionally move about inside the office
- Frequent communication via telephone
Benefits
Comp & perks- Competitive benefits and compensation package