Collection Specialist

Avera McKennan Hospital & University Health Center

. Counsel patients regarding sound financial decisions, payments, and plans for delinquent patient accounts .

Posted 11/4/2026full-timeMitchell • South Dakota • United StatesJunior💰 $21 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in debt collection techniques and compliance with industry regulations while effectively communicating with patients. Proficient in using collection software and predictive dialing equipment to maximize collections and maintain professionalism.

Highest-signal resume keywords

Debt Collection TechniquesCollection Software ProficiencySkip-Tracing TechniquesPredictive Dialing EquipmentRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Debt CollectionCollection SoftwareSkip-TracingPredictive DialingAccount NotationFinancial CounselingPatient Account ManagementOutbound CallingWorkflow CoordinationProfessionalism

Soft Skills

Effective CommunicationTeam CollaborationConfidentiality Maintenance

Tools & Technologies

Collection ManagerPredictive Dialing Equipment

Industry Keywords

Debt Collection IndustryCMSThe Joint CommissionDHHSOSHA

About the role

Key responsibilities & impact

Counsel patients regarding sound financial decisions, payments, and plans for delinquent patient accounts
Apply laws and regulations governing the debt collection industry
Execute professional debt collection techniques to collect patient accounts
Read, notate, and update collection accounts using collection software
Make outbound calls to interact with patients regarding their accounts
Maximize collections while maintaining professionalism
Use skip-tracing techniques within Collection Manager guidelines
Use predictive dialing equipment to maximize productivity
Route accounts for review by the litigation team
Coordinate workflow with other team members

Requirements

What you’ll need

Ability to work the specified hours
Visual acuity adequate to perform position duties
Ability to communicate effectively with others
Ability to hear, understand, and distinguish speech and other sounds
1-3 years experience in collections
1-3 years of customer contact experience or call center environment experience
Ability to understand and apply laws and regulations governing the debt collection industry
Ability to accurately read, notate, and update collection accounts using collection software
Ability to make outbound calls regarding patient accounts
Ability to utilize skip-tracing techniques within provided guidelines
Ability to utilize predictive dialing equipment
Ability to maintain confidentiality
Ability to work effectively in a team environment
Compliance with applicable safety principles, laws, regulations, and standards, including CMS, The Joint Commission, DHHS, and OSHA if applicable

Benefits

Comp & perks

Monday - Friday 8:00am - 4:30pm
No nights or weekends
PTO available day 1 for eligible hires
Up to 5% employer matching contribution for retirement
Career development guided by hands-on training and mentorship
Reasonable accommodations may be made for individuals with disabilities
Equal Opportunity Employer