Informatics Trainer

Avera McKennan Hospital & University Health Center

. Deliver instructor-led, one-on-one, virtual, and small-group EHR application training and workflow coaching .

Posted 11/6/2026full-timeUnited StatesJunior💰 $63,960 - $96,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering EHR application training and workflow coaching, with a strong focus on user support, application personalization, and optimization initiatives. Proficient in collaborating with healthcare professionals to enhance training materials and ensure effective knowledge transfer.

Highest-signal resume keywords

EHR Application TrainingWorkflow CoachingEpic CertificationHealthcare Information SystemsInstructional Design

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Application SupportTraining DeliveryWorkflow PersonalizationUser Settings ConfigurationTraining Environment TestingKnowledge Gap AnalysisOptimization SupportAt-The-Elbow SupportRefresher TrainingClinical Informatics

Soft Skills

Effective CommunicationTeam CollaborationProblem SolvingAdaptabilityConfidentiality Maintenance

Certifications & Qualifications

Epic CertificationApplication-Specific Certification

Industry Keywords

Healthcare OperationsCMS ComplianceThe Joint Commission StandardsDHHS RegulationsOSHA Requirements

About the role

Key responsibilities & impact

Deliver instructor-led, one-on-one, virtual, and small-group EHR application training and workflow coaching
Facilitate application personalization, user settings, preference setup, and efficiency sessions
Provide at-the-elbow support during implementations, upgrades, optimization initiatives, workflow changes, and major application events
Deliver post-go-live refresher training, optimization support, and skills enhancement sessions
Support super users, designated trainers, and end users with workflow and application questions
Escalate unresolved issues to appropriate teams
Observe clinical and operational workflows to identify training needs, knowledge gaps, and improvement opportunities
Partner with principal trainers and subject matter experts to validate lesson plans, training materials, workflow documentation, resources, and exercises
Test training environments, user scenarios, lesson plans, exercises, and materials before delivery
Report issues, inconsistencies, and gaps to appropriate teams
Document learner feedback, user questions, knowledge gaps, workflow concerns, and training needs
Recommend updates to training materials, refresher sessions, support resources, and coaching plans
Maintain current knowledge of assigned EHR applications, organizational workflows, role-based training materials, adult learning practices, workflow coaching techniques, and application training standards
Collaborate with EHR application trainers, informatics analysts, operational leaders, super users, designated trainers, providers, and frontline staff

Requirements

What you’ll need

Bachelor's in related area (preferred)
At least one year of related experience in EHR training, application support, healthcare information systems, clinical informatics, healthcare operations, technical training or instructional design
Experience supporting users, delivering training, coaching workflows, or providing application support in a healthcare, business, technology, or operational environment
Experience delivering instructor-led, small group, one-on-one, virtual, at-the-elbow, refresher, personalization, or workflow-based training
Epic certification for assigned application may be required or willingness to obtain within established time frame
Additional Epic certification, training environment build experience, or application-specific certification
Ability to work specified hours
Visual acuity adequate to perform position duties
Ability to communicate effectively, hear, understand, and distinguish speech and other sounds
Ability to maintain confidentiality
Ability to work effectively in a team environment
Ability to comply with applicable CMS, The Joint Commission, DHHS, and OSHA requirements

Benefits

Comp & perks

PTO available day 1 for eligible hires
Up to 5% employer matching contribution for retirement
Career development guided by hands-on training and mentorship
Hybrid work arrangement with majority remote work