Digital Support Coordinator – Nights

Avery Dennison

. Serve as the first point of contact for inbound support requests via email, chat and phone .

Posted 10/21/2026full-timeRemote • ArgentinaMid-LevelSenior💰 $19 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong troubleshooting and incident resolution skills while effectively managing client communications and support requests. Proficient in utilizing tools like Zendesk and SQL to enhance customer service and support operations.

Highest-signal resume keywords

ZendeskSQLTroubleshooting SkillsClient-Facing CommunicationTechnical Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident ResolutionTicket TriageProblem-SolvingDocumentationMultitasking

Soft Skills

Client CommunicationAdaptabilityTeam Collaboration

Tools & Technologies

ZendeskWorkfrontApplication InsightsDatabricks

Industry Keywords

Customer ServiceTechnical SupportHelpdesk SettingSLA Management

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Serve as the first point of contact for inbound support requests via email, chat and phone
Respond within a strict SLA window based on issue severity
Triage and categorize incoming tickets
Resolve common Tier 1 issues and escalate complex or unresolvable issues to Levels 2 and 3
Guide clients through troubleshooting and problem-solving processes
Own issues through final resolution and lead client-facing communication
Coordinate with third-party vendors to resolve hardware issues
Document issues in Zendesk, Workfront and/or the Internal Issue Log
Contribute to and assist in maintaining an internal knowledge base
Identify recurring issues and report them to the manager
Create daily production tickets
Send daily third-party tracking information
Manage multiple inboxes
Perform other client-experience-focused tasks assigned by the manager

Requirements

What you’ll need

Bachelor's degree in business, marketing, IT, Computer Science or similar field
3 to 5 years related business experience and/or training, preferably in customer service or technical support, or an equivalent combination of education and work experience
Basic knowledge of Zendesk, SQL, KQL, Application Insights & Databricks is a plus
Prior experience supporting clients in a helpdesk setting is a plus
Ability to multitask across various support portals and/or dashboards
Strong troubleshooting and incident resolution skills
Ability to work in a fast paced, demanding environment
Exceptional client facing communication skills with the ability to translate technical concepts for users
Availability to work 3 consecutive predetermined nights per week, plus every other Saturday as needed
Successful completion of a comprehensive background check and drug screening as a condition of employment

Benefits

Comp & perks

Health & wellness benefits starting on day 1 of employment
Paid parental leave
401K eligibility
Tuition reimbursement
Employee Assistance Program eligibility / Health Advocate
Paid vacation and paid holidays