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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in project management and customer relationship management, with a strong focus on financial accountability, stakeholder engagement, and international project deployments. Proficient in leading teams and facilitating communication across functional disciplines to ensure successful project outcomes.
Highest-signal resume keywords
Project ManagementCustomer Relationship ManagementPMP CertificationAudio/Visual Technology KnowledgeFinancial Accountability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project SchedulingKPI AchievementService Level AgreementsRisk ManagementUser Adoption Strategies
Soft Skills
Strong Communication SkillsInterpersonal SkillsLeadership SkillsStrategic ThinkingProblem-Solving Skills
Tools & Technologies
Microsoft OfficeMicrosoft ProjectAdobe Acrobat
Certifications & Qualifications
PMPPgMPPrince2
Industry Keywords
AV IndustryInternational AccountsProject DeploymentStakeholder EngagementService Ownership
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Develop and maintain customer relationships with key decision makers and influencers
- Serve as primary customer liaison for project deployments, service level agreements, service tickets, risks and escalations
- Manage financial accountability and KPI achievement across the account
- Drive customer satisfaction using best practices and aligned resources
- Conduct lessons learned meetings and corrective measures
- Host regular stakeholder meetings and quarterly business reviews
- Develop and maintain account-specific playbooks and standard operating procedures
- Support design and deployment standards, innovation, quality and consistency
- Ensure business outcomes, user experience and user adoption across the client organization
- Lead global team meetings with project managers and provide guidance
- Facilitate project kick-off meetings across sales, engineering, programming, fabrication and installation
- Create and manage project schedules and coordinate resource scheduling
- Coordinate transition from project completion to service ownership
- Oversee recruiting, interviewing, hiring, training and staffing for key account roles
- Administer meetings, documentation, resources and contacts; act as customer escalation point
- Support international project and service needs
Requirements
What you’ll need- Minimum of a 4-year degree or comparable industry experience is required
- 5+ years in a project/program management or leadership role (direct or indirect) is required
- 5+ years of experience in IT technology service or enterprise technology management preferred
- Experience working with international accounts/program deployments preferred
- Valid and current PMP, PgMP or Prince2 certification preferred
- Experience in the AV industry is a plus
- Must have ability to lead and contribute individually, as well as work productively within a team and across functional disciplines
- Strong communication skills, both written and oral – along with professional, interpersonal and relationship building skills
- Strong business acumen and ability to interface credibly at the CxO level
- Strong ability to multi-task, prioritize, manage time and work in a self-directed manner
- Demonstrate leadership and management skills in a team-oriented, collaborative environment
- Exceptional strategic thinking and structured problem-solving skills
- Technical aptitude and credible understanding of Audio/Visual, Collaboration and Meeting space technologies
- Intimate knowledge of regional differences in support of international deployments
- Proficient with Microsoft Office (Word, Excel, Outlook), Microsoft Project and Adobe Acrobat