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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in configuring, programming, and troubleshooting integrated AV/IT systems, with a strong focus on client training and technical guidance. Proficient in managing project documentation and ensuring compliance with safety standards while delivering high-quality field engineering support.
Highest-signal resume keywords
AV/IT Field Engineering SupportControl System ProgrammingIntegrated AV Systems ConfigurationTroubleshooting and Technical SupportAVIXA CTS Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Control System Code EditingAudio/Video Conferencing SystemsDigital Communication ProtocolsTCP/IP Network ConfigurationDSP Platform ExperiencePython ProgrammingHTML ProgrammingC#Pro ProgrammingAV/IT Software ProficiencyField Documentation Management
Soft Skills
Strong Communication SkillsCustomer Service SkillsOrganizational SkillsTime-Management SkillsTeam Collaboration
Tools & Technologies
AMXCrestronExtronQ-SYSBiampBSSTest EquipmentHand ToolsGraphical User Interface FilesField-Based AV Tools
Certifications & Qualifications
AVIXA CTSCompTIA A+
Industry Keywords
Field EngineeringAV SystemsIT SystemsProject DocumentationSafety StandardsClient Acceptance TestingTechnical GuidanceScope ChangesIntegrated SystemsClient Training
Tech Stack
Tools & technologiesC#PythonTCP/IP
About the role
Key responsibilities & impact- Provide field engineering support across equipment configuration, programming, troubleshooting, testing, and documentation
- Commission and test integrated AV/IT systems and prepare punch lists through final client acceptance
- Load, test, and edit control system code and graphical user interface files with remote assistance as needed
- Configure and troubleshoot audio, video, control, conferencing, DSP, and networked AV systems
- Verify systems are complete and operating in accordance with project documentation and requirements
- Support control system submittals and maintain accurate field documentation, configuration files, programs, and system markups
- Identify potential scope changes and communicate opportunities to Project Leads
- Partner with project and installation teams to resolve technical issues and support successful project completion
- Provide system training to clients and technical guidance to developing Field Engineers as assigned
- Follow applicable safety standards and project-site requirements
Requirements
What you’ll need- High school diploma or GED required
- Associate degree or equivalent relevant experience preferred
- 4+ years of experience providing technical AV/IT or field engineering support
- Intermediate experience with integrated audio, video, conferencing, control, DSP, and networked AV systems
- Experience loading, testing, and editing control system code and graphical user interfaces, including platforms such as AMX, Crestron, Extron, Q-SYS, or similar
- Experience with programming technologies such as Python, HTML, C#Pro, or similar
- Working knowledge of digital communication protocols, including IP, RS232, RS485, and USB
- Experience configuring wired and wireless TCP/IP networks
- Experience with DSP platforms such as Biamp, BSS, Crestron, Extron, Q-SYS, or similar
- Proficiency with AV/IT software, hand tools, and test equipment
- Strong troubleshooting, communication, customer service, organizational, and time-management skills
- AVIXA CTS and CompTIA A+ or equivalent certifications, or ability to obtain both within one year of hire
- Ability to travel to customer sites and work varying schedules, including occasional evenings, weekends, and overnight travel
- Ability to safely perform field-based AV work, including climbing ladders or scaffolding and lifting and carrying up to 50 pounds with assistance
Benefits
Comp & perks- Health, dental, and vision benefits
- 401(k) retirement plan with employer match
- Up to 120 hours of PTO (accrued)
- 10 Paid Holidays
- 8 hours to volunteer on your favorite cause
- Opportunities for professional growth and development
- Collaborative and innovative work environment
